Amano Equipment NowCare Extended Warranty

The City of Orlando Procurement and Contracts Division issued a sole source solicitation (S25-0349) on April 15, 2025, for the Amano Equipment NowCare Extended Warranty to be provided exclusively by Amano McGann, Inc. This warranty service covers the Amano McGann Pro+ Parking Access and Revenue Control Equipment installed in multiple city parking garages across Orlando, Florida. The proprietary nature of the equipment and software system necessitates that only Amano McGann or its authorized dealers can perform sales, service, repairs, updates, and technical support. The extended warranty contract ensures ongoing maintenance, timely repair, and system updates, thereby guaranteeing the sustained operational integrity of the parking access infrastructure deployed since 2017. Given the exclusivity of Amano McGann as the original equipment manufacturer with proprietary rights, the contract is awarded on a non-competitive, sole source basis with justification centered on system compatibility and manufacturer-specific expertise. Other potential suppliers were invited to submit qualifications and product information by April 22, 2025, but no formal competitive evaluation process or pricing details are provided in the documents. Contract administration responsibilities lie with the City of Orlando, with Nodir Sadikov designated as the primary purchasing agent. While no Federal Acquisition Regulation clauses or industry standards are cited, performance, inspection, and acceptance will occur at the installed locations in Orlando. The contract emphasizes exclusive use of the manufacturer's authorized service personnel and maintenance processes to preserve system integrity within the scope of the NowCare Extended Warranty program.