Annual Account & Customer Support Services

The contract is for annual account and customer support services focused on assisting permit vendors and recreation system users through technical support, account management, and user assistance, with all services governed by service level agreements that mandate specific response times. The work is classified as a subcontract under a Total Small Business Set-Aside, meaning only small businesses are eligible to compete, and it falls under the NAICS code 541512 for computer systems design and related services. The opportunity is posted by the Department of the Interior through Its Services Fws with a response deadline of July 8, 2026, and a posting date of June 17, 2026, indicating a limited window for proposals. Performance location details are not specified, but the services are expected to support federal recreation systems and vendor operations nationwide, ensuring consistent and timely user support across a critical public access infrastructure.