This Solicitation opportunity from Government of Canada was posted on June 8, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Shared Services Canada has issued a Request for Quotation under solicitation number BPM026048 for AppleCare OS Support Alliance Technical Support for existing Apple cellular devices. The contract period is scheduled from September 5, 2026, to September 4, 2027, with performance occurring nationwide across Canada. The requirement focuses on providing original equipment manufacturer support for iOS, iPadOS, and macOS, encompassing technical troubleshooting for automated administrative tasks, directory service and Active Directory integration, and profile management. Support extends to a wide range of software, including consumer applications like Keynote and Pages, professional video and audio tools such as Final Cut Pro and Logic Pro, and remote management via Apple Remote Desktop, as well as hardware troubleshooting for iPhones, iPads, Apple Watches, Apple TVs, and Macs.
The award will be based on the lowest price technically acceptable (LPTA) model, where bidders must first pass mandatory requirement gates before being evaluated on the total bid price provided in the pricing table. Bidders are required to submit a technical bid in PDF and Word formats and a financial bid in Excel format via the SSC P2P portal by June 29, 2026. Necessary documentation includes a Bid Submission Form, an OEM Certification Form, and an Integrity Form. The contract is governed by general conditions for higher complexity services and supplemental conditions for hardware and software maintenance, with the Technical Authority serving as the Inspection Authority for all deliverables. Invoicing and shipping notices must be processed electronically through the SSC P2P portal.
General Info
SSC seeks AppleCare technical support for cellular devices nationwide from 2026 to 2027.
HighAI Summary for Annex B Pricing Table - AppleCare OS Support Alliance: Annex B pricing table for Contract #TBD / Purchase Request No. TBD, Client Reference BPM026048, for Shared Services Canada (SSC). It lists the requirement as AppleCare OS Support - Alliance for nationwide locations, with a one-year term, one line item, and pricing fields showing $0.00 subtotal, tax, and total. Technical authority contact information for Derek Roussy is included.
PDF
PDF, High priority: read this first6 pages · sow
HighAI Summary for Apple Care OS Support (GCS) 26-27 Statement of Work: This document is the Statement of Work (SOW) for Apple Care OS Support (GCS) 26-27, issued by Shared Services Canada (SSC). It outlines the requirement for AppleCare OS Support – Alliance Technical Support for existing Apple cellular devices including iOS, iPadOS, and macOS. The SOW details the scope of support covering operating systems, iPhone and iPad integration, consumer and professional software, remote management software, hardware support, and support plans. It specifies support features such as help desk and enterprise-level support, hours of availability, initial response times, account management, customer site visits, and reporting. The document serves as a technical and service requirement guide for contractors providing OEM support for Apple devices.
PDF
PDF, High priority: read this firstsow
HighAI Summary for Apple Care OS Support (GCS) 2 6 27 - Statement of Work: Statement of Work for AppleCare OS Support – Alliance Technical Support for existing Apple cellular devices. The document states that Shared Services Canada (SSC) requires continued OEM support coverage for its Apple cellular device assets. It outlines the objective, background, and support services to be provided by the contractor, including AppleCare OS Support support features.
PDF
PDF, High priority: read this first6 pages · sow
HighAI Summary for Apple Care Support OS (GCS) 26-27 - Énoncé des travaux: This document is the Statement of Work (Énoncé des travaux) for AppleCare OS Support - Alliance Technical Support for Apple cellular devices managed by Shared Services Canada (SPC). It outlines the objective to provide continuous support coverage for Apple devices, including iOS, iPadOS, and macOS systems. The document details the support services required, such as OEM support functions, troubleshooting, integration, and software assistance. It also includes service plans with different levels of support (Select, Preferred, Alliance), response times for various priority issues, and management services like customer success and activity evaluations. The version is identified as Apple Care Support OS (GCS) 26-27.
PDF
PDF, High priority: read this firstrfq
HighAI Summary for BPM02 6048 RFQ - Apple Care OS Support (GCS): Request for Quotation No. BPM02 6048 dated May 28, 2026, issued by Shared Services Canada for Apple Care OS Support (GCS). The solicitation seeks OEM support coverage for existing Apple cellular devices, with bids submitted through the SSC P2P portal and closing June 29, 2026 at 2:00 PM EST. The package includes bidder instructions, evaluation procedures, certifications, Annex A Statement of Work, Annex B Pricing Table, and resulting contract clauses. The intended result is a one-year contract award.
PDF
PDF, High priority: read this firstrfq
HighAI Summary for BPM02 6048 RFQ – Apple Care OS Support (GCS) 2026-27: Notice of Proposed Procurement / Request for Quotation (RFQ) for Shared Services Canada solicitation BPM02 6048, dated for a 20-day notification period from 09/06/2026 to 29/06/2026. The requirement is to provide AppleCare OS Support for existing Apple devices under a resulting contract for Apple Care OS Support (GCS) 2026-27. The notice references an attached Statement of Work (Annex A), states there are no security requirements, lists applicable trade agreements, and instructs bidders to submit responses through the P2P portal. The responsive bid with the lowest evaluated price will be recommended for award.
PDF
PDF, High priority: read this first38 pages · instructions
HighAI Summary for Instructions uniformisées concernant les documents d’approvisionnement v1.4: This document titled 'Instructions uniformisées concernant les documents d’approvisionnement' version 1.4 dated April 1, 2019, provides standardized instructions for procurement documents used by Services partagés Canada. It includes detailed sections on submission requirements, evaluation procedures, legal considerations, supplier responsibilities, and regulatory attestations. The document serves as a comprehensive guide for bidders and contracting officers to ensure consistent and compliant procurement processes.
PDF
PDF, High priority: read this first17 pages · rfq
HighAI Summary for Request for Quotation BPM026048 Apple Care Support OS (GCS) 26-27: This document is a Request for Quotation (RFQ) issued by Shared Services Canada (SSC) with solicitation number BPM026048 dated May 28, 2025. It solicits quotes for Apple Care Support OS services for the fiscal years 26-27. The RFQ includes general information, instructions to bidders, submission preparation guidelines, evaluation procedures, and certifications. Annexes include the statement of work, price schedule, contract clauses, and standardized instructions. The closing date for submissions is June 29, 2026, at 14:00 EST. The document is bilingual (English and French) and provides contact details for the contracting authority.
PDF
PDF, High priority: read this first4 pages · rfq
HighAI Summary for RFQ BPM026048 Apple Care OS Support (GCS) 26-27: This document is a Request for Quotation (RFQ) issued by Shared Services Canada for AppleCare OS Support under solicitation number BPM026048. The notification period is from June 9, 2026, to June 29, 2026. The contract will provide support for existing Apple devices as detailed in the attached Statement of Work (Annex A). There are no security requirements. The procurement is subject to several trade agreements including the Canada Free Trade Agreement, WTO Agreement on Government Procurement, and CPTPP. Bidders must submit responses through the P2P portal and follow instructions in the RFQ. The lowest evaluated responsive bid will be recommended for contract award. The document includes contact information for inquiries and is bilingual in English and French.
PDF
PDF, High priority: read this first4 pages · rfq
HighAI Summary for RFQ BPM026048 Apple Care OS Support (GCS) 26-27: This document is a Request for Quotation (RFQ) issued by Shared Services Canada for AppleCare OS Support under solicitation number BPM026048. The notification period is from June 9, 2026, to June 29, 2026. The contract aims to provide support for existing Apple devices as detailed in the attached Statement of Work (Annex A). There are no security requirements. The procurement is subject to several trade agreements including the Canada Free Trade Agreement, WTO Agreement on Government Procurement, and the Comprehensive and Progressive Agreement for Trans-Pacific Partnership. Bidders must submit responses through the SSC P2P portal and may contact the procurement officer for assistance. The lowest evaluated responsive bid will be recommended for contract award. The document is bilingual, provided in English and French.
PDF
PDF, High priority: read this first17 pages · rfq
HighAI Summary for RFQ BPM026048 Apple Care OS Support (GCS) 26-27: This Request for Quotation (RFQ) BPM026048 dated May 28, 2026, issued by Shared Services Canada, solicits bids for Apple Care OS Support for existing Apple cellular devices. The contract is intended for a 1-year period to provide OEM support (AppleCare OS Support - Alliance Technical Support) for SSC's Apple cellular assets. The document includes general information, bidder instructions, bid preparation instructions, evaluation procedures, certifications, and annexes such as the Statement of Work, Pricing Table, and Resulting Contract Clauses. Bids must be submitted via the SSC P2P portal by June 29, 2026, 2 PM EST. The solicitation references applicable trade agreements and contains mandatory requirements and standard clauses.
PDF
PDF, High priority: read this first34 pages · standard-instructions
HighAI Summary for Shared Services Canada Standard Instructions for Procurement Documents v1.4: This document, version 1.4 dated April 1, 2019, provides the Standard Instructions for Procurement Documents issued by Shared Services Canada. It includes comprehensive guidelines for bidders on questions and communications, solicitation documents, applicable laws, bidder responsibilities, evaluation procedures, certifications, and regulatory frameworks. The instructions form part of any SSC solicitation when incorporated by reference, ensuring bidders understand the procurement process, submission requirements, and evaluation criteria. Key sections cover communication protocols, bid submission rules, certifications, and regulatory compliance, essential for compliant bid preparation and evaluation.
PDF
PDF, High priority: read this first13 pages · rfp
HighAI Summary for Solicitation Document for Maintenance and Support Services - Services partagés Canada: This solicitation document outlines the requirements for providing maintenance and support services for Apple cellular devices operated by Services partagés Canada. It includes the statement of work, pricing table, and uniform clauses and conditions. The contract period is from September 5, 2026, to September 4, 2027. Key elements include technical support, 24/7 telephone consultation, and direct OEM support (AppleCare OS Support - Alliance). The document specifies contract authorities, payment methods, inspection, acceptance, and security requirements. It adopts the standardized clauses from the Guide des approvisionnements by Public Services and Procurement Canada, adapted for Services partagés Canada. The document is dated and structured to govern the contractual relationship and obligations for the maintenance and support services.
PDF
PDF, High priority: read this first13 pages · contract-document
HighAI Summary for Solicitation Documents for Hardware and Software Maintenance and Support: This contract document outlines the requirements for maintenance and support services for Apple cellular devices owned by Shared Services Canada. It includes the Statement of Work and Pricing Table as annexes. The contract period is from September 5, 2026, to September 4, 2027. Key sections cover standard clauses and conditions, security requirements, authorities responsible for contract and technical matters, delivery, inspection and acceptance, basis of payment, and limitation of expenditure. The contractor must provide direct OEM support including 24x7 technical phone consulting. The document references incorporation of specific general conditions and supplemental conditions related to hardware purchase, lease, maintenance, and licensed software support. The Contracting Authority manages contract changes, and the Technical Authority oversees technical content.
PDF
PDF, High priority: read this firstspecifications
HighAI Summary for Standard Instructions for Procurement Documents v1.4: Shared Services Canada Standard Instructions for Procurement Documents, Version 1.4 dated April 1, 2019. This document provides standardized procurement guidance covering bidder communications, solicitation documents, applicable laws, bids, security clearance, evaluation procedures, certifications, standing offers, supply arrangements, and telecommunications procurement instructions and forms.
XLSX
XLSX, Low priority1 page · pricing-table
LowAI Summary for Annex B - Pricing Table for AppleCare Support OS - Alliance: This document is Annex B, a pricing table related to a solicitation for AppleCare Support OS - Alliance services. It includes contract and purchase request numbers marked as TBD, client reference BPM026048, and specifies Services partagés Canada as the department with national locations as the destination. The table lists one item: AppleCare OS Support - Alliance for a one-year term, with quantities and prices currently set to zero. Contact information for the technical authority Derek Roussy is provided. The document appears to be a pricing annex rather than a primary solicitation or contract document.
PDF
PDF, Low prioritycontract-document
LowAI Summary for Contract for AppleCare OS Support Alliance - SSC: Contract document for Shared Services Canada covering maintenance and support for Apple cellular devices, including AppleCare OS Support Alliance services. It sets out standard clauses and conditions, contract period from September 5, 2026 to September 4, 2027, contracting and technical authorities, security requirement (none), delivery, payment, insurance, liability, and related administrative terms. Annexes include a Statement of Work and Pricing Table.
XLSX
XLSX, Low priority1 page · pricing-table
LowAI Summary for Solicitation Documents - Annex B Pricing Table for AppleCare OS Support: This document is Annex B of a solicitation, presenting a pricing table for AppleCare OS Support - Alliance with a 1-year term. It includes contract and purchase request placeholders, client reference BPM026048, and department Shared Services Canada (SSC). The pricing table lists one item with product code D5691ZM/A, quantity 1, and zero pricing values. Contact information for the technical authority Derek Roussy is provided. The document is dated as part of the solicitation but contains no actual pricing data.
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Timeline
1 update
PhaseClosed
Posted
Solicitation
Notice updated
Response deadline time changed from 2:00 PM UTC to 7:00 PM UTC on Jun 29, 2026. The notice description changed. The point of contact changed.
Response Deadline
Deadline has passed
Submission Closed
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Organization & Contact Information
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AgencyGovernment of Canada → Shared Services Canada