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Application Maintenance & Operations (M&O)

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract for Application Maintenance and Operations focuses on providing ongoing support and corrective maintenance for the California Department of Public Health CAB Online system. The scope of work includes performing root cause analysis for incidents, managing ticket status updates, and implementing both functional enhancements and version updates. Additionally, the contractor is responsible for managing production operation teams, overseeing defect resolution, and delivering comprehensive maintenance reports and resolved incident tickets. The project is based in Sacramento and falls under NAICS code 541513. The solicitation was posted on October 21, 2025, with a response deadline set for October 31, 2026. This engagement is designed to support prime contractors in ensuring the stability and continuous improvement of the CDPH system.

General Info

Subcontract for CDPH CAB Online system maintenance, operations, and functional enhancements in Sacramento.

Place of Performance

Sacramento, CA, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-10053.

The full solicitation package (73 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

CDPH Centralized Application Branch (CAB) Online - RFP 25-10042

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Organization & Contact Information

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AgencyCalifornia Department of Public Health
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Provides ongoing support and corrective maintenance for prime contractors on California Department of Public Health (CDPH) CAB Online system projects. Performs root cause analysis for incidents, manages ticket status updates, and implements version updates and functional enhancements. Manages production operation teams and defect resolution. Delivers maintenance reports and resolved incident tickets.

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NAICS: 423710
SLED
CDPH SaPHIRE M&O - IT Services
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The California Department of Public Health (CDPH) is soliciting proposals under RFP 25-10401 for Maintenance and Operations (M&O) support of the SaPHIRE system. This critical system operates 24/7 to ingest and process electronic laboratory results and case reports for over 80 reportable disease conditions, serving as a gateway for public health data collection and response. The scope of work includes system maintenance for ELR and eCR processing, infrastructure maintenance, data submitter management, and ensuring compliance with security policies. The contract features a base term of five years with the option for three one-year extensions, for a maximum duration of eight years. Services are primarily remote, though the solution must be hosted in a cloud environment within the continental United States. The procurement process utilizes a weighted evaluation system where non-cost factors (administrative, qualifications, and solution) and cost each account for 50 percent of the total score. Bidders must pass mandatory gates regarding administrative requirements and bidder qualifications to avoid disqualification. Key personnel requirements include a Senior Project Manager, Solution Architect, Scrum Master, Rhapsody Technical Lead, System Operations Lead, and Data Submitter Management Lead, all of whom must meet specific mandatory and desirable experience thresholds. Financials are structured with fixed pricing for transition and M&O services, while hosting and infrastructure costs are handled as monthly reimbursements of actual costs. All deliverables are subject to a formal acceptance process via Deliverable Expectation Documents and the Deliverable Acceptance Document, with payment contingent upon approval by the IT Operations Manager or Product Owner.
Hardware Merchant Wholesalers

POSTED

9 months ago

DEADLINE

in 3 months
View Details
NAICS: 541519
SLED
CDPH Centralized Application Branch (CAB) Online - RFP 25-10042
Solicitation # 26-10053
The California Department of Technology, on behalf of the California Department of Public Health, is soliciting proposals under RFP 26-10053 to design, develop, implement, and maintain the Centralized Application Branch (CAB) Online solution. The primary objective is to enhance the existing license application submission system to allow approximately 33 additional healthcare facility types to process applications electronically, with the goal of reducing application correction times by 50 percent. The contract features an initial term of 38 months, comprising 26 months for system development and stabilization and 12 months for the first year of maintenance and operations. The State may exercise up to four additional one-year extensions for knowledge transfer and production support, bringing the maximum potential contract term to 86 months. The procurement process utilizes a combination of mandatory pass/fail gates and weighted scoring. Pass/fail criteria include administrative requirements, bidder and key staff qualifications, and agreement to functional and non-functional requirements and deliverables. Weighted factors for award include total cost, which carries the highest weight at 1,080 points, followed by key staff and bidder qualifications, out-of-the-box functional capabilities, and reference forms. Bidders must submit their proposals in two separate volumes via SharePoint: Volume 1 for the technical response and Volume 2 for cost worksheets. Strict adherence to formatting and submission guidelines is required, as any cost information included outside of the designated cost worksheets may result in the proposal being deemed non-responsive. The project requires a comprehensive team of key staff, including roles such as an Engagement Manager, Project Manager, Scrum Master, and various leads for architecture, development, security, and organizational change management. Bidders must provide detailed qualifications and references for these roles to meet mandatory experience thresholds. Additionally, the contractor must maintain significant insurance coverages, including 5 million dollars for technology professional liability and 4 million dollars aggregate for cyber liability. The award will be granted to the highest-scoring compliant bidder following a rigorous evaluation of technical capabilities and cost.
Other Computer Related Services

POSTED

11 months ago

DEADLINE

in about 1 month
View Details

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