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This Government Contract opportunity from Department Of Homeland Security was posted on September 25, 2023. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Application Support Center (ASC) USCIS

Awarded
70SBUR23C00000009Federal

Contract Overview

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General Info

Contract Value

$340,032,951.47

NAICS

541513 - Computer Facilities Management Services

Place of Performance

Williston, VT, 05495, USA

Set-Aside

NONE

Award Issued Date

Documents

0

No documents available

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Timeline

PhaseAwarded
Posted

Award Notice

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts2 people available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA
Contacts

Full Description

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The Office of Contracting (OCON) awarded a contract to Amentum, Services, Inc for Application Support Center (ASC) in support of the Office of Identity & Immigration and Management Division (IIMD) within the Immigration Records & Immigration Services Directorate (IRIS). The total contract period of performance (POP) is 09/29/2023 to 06/29/2028. This contract is a continuation of the Application Support Center function under the (IIMD) ASC program. One of U.S. Citizenship and Immigration Service's primary responsibilities is to administer and manage ASC's and related operations. ASCs collect applicant biometric and biographical data (e.g. digital fingerprints, photographs, and signatures) throughout the application processes.

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
Wired Telecommunications Carriers

POSTED

1 day ago

DEADLINE

in 14 days
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