ASSD-0802-DMV2700000001-1 | Annual Warranty, Gala Software, License Fee Customer Queuing

The contract ASSD-0802-DMV2700000001-1 is a sole-source procurement issued by the West Virginia Division of Motor Vehicles under the Department of Transportation for an annual warranty, software licensing, and customer queuing services tied to the GALA software system and the NEMO-Q queuing platform. The contract is valued at $31,988 and covers services for all 26 DMV regional offices across West Virginia, with performance commencing on August 18, 2026, and concluding on August 17, 2027. The award was justified as non-competitive due to proprietary system compatibility, exclusive warranty support requirements, and the inability of other vendors to meet technical integration needs. Key deliverables include the Annual Blue Warranty for Hardware Replacement, GALA Software licenses for all locations, an Annual SMS License Fee, and the Annual Blue Service Plan, though specific pricing for each line item is not provided in the contract documentation. The primary place of performance is the Charles Town DMV Regional Office, with all services required to support statewide operations. The contract imposes stringent requirements including minimum insurance coverage thresholds of $1,000,000 each for commercial general liability, automobile liability, professional liability, and cyber liability, with the State named as an additional insured. The vendor must maintain all state registrations with the West Virginia Secretary of State, Tax Department, and Insurance Commission and comply with domestic preference laws for applicable materials. The contract prohibits arbitration, voids any conflict of interest waivers, and mandates indemnification for claims arising from vendor or subcontractor misconduct, data breaches, or legal violations. Vendors must certify they owe no delinquent debt to the state and declare that all submitted materials are public records under the West Virginia Freedom of Information Act with no confidentiality claims permitted. Payment is made in arrears upon receipt of a properly formatted invoice, with funding contingent upon legislative appropriation by July 1 of the fiscal year. The procurement was conducted through the wvOASIS portal with proposals due by August 13, 2026, and the primary point of contact is Angela L. Chaney of the DMV. No formal evaluation factors, contract type classification, or detailed packaging specifications were included, and no completed representations or certifications from the offeror were present in the documentation.