Employee Relations Case Management Software and Services

Solicitation HRD127-HR-6548 is issued by the San Bernardino County Human Resources Department to procure an employee relations case management system. The required software must provide comprehensive functionality for complaint intake, investigation management, collaboration, accommodation tracking, and reporting, including configurable dashboards for tracking case aging and pending approvals. The solution must support SAML 2.0 or OpenID Connect for authentication and utilize TLS 1.2 or higher for data encryption. Additionally, the system must support the Return to Work team in managing caseloads and Interactive Accommodation Process meetings in compliance with ADA/ADAAA and FEHA regulations. The contract is for a three-year term starting in March 2027 and ending in March 2030, with the option for two additional one-year renewals. Award selection is based on a Best Value Evaluation, considering the optimal combination of quality, price, and qualitative elements. Proposers must submit their responses via the ePro portal by December 14, 2026, and include various mandatory attachments, such as proposed pricing, customer references, and an indemnification affidavit. The contractor is required to maintain an information security program aligned with the NIST Cybersecurity Framework 2.0 and provide complete audit trails and role-based access controls. Payments will be made via electronic fund transfer within sixty working days of invoice receipt, subject to the availability of County funds.