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Employee Relations Case Management SaaS Platform

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract agreement is for the provision and hosting of a cloud-based Employee Relations Case Management SaaS Platform to support prime contractors on San Bernardino County Human Resources projects. The system must offer out-of-the-box or configurable capabilities for complaint intake, investigation tracking, dashboards, and role-based access controls. Performance will take place in San Bernardino, California, under NAICS code 513210. The platform must adhere to strict security standards, including alignment with NIST CSF 2.0 and the provision of current SOC 2 Type II and SSAE 16 reports. Technical requirements specify a hosted SaaS environment utilizing TLS 1.2/1.3 and AES-128 encryption. Interested parties must respond by December 15, 2026.

General Info

Place of Performance

San Bernardino, CA, 92415-0178, USA

Set-Aside

NONE

Documents

This scope was carved out of HRD127-HR-6548.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

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Employee Relations Case Management Software and Services

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Timeline

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Organization & Contact Information

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AgencyCalifornia → Human Resources
ContactsNo contacts available
OfficeN/A
Organization / AgencyCalifornia → Human Resources
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies and hosts a cloud-based case management system for prime contractors on San Bernardino County Human Resources projects. Provides OOTB or configurable functionality for complaint intake, investigation tracking, role-based access controls, and dashboards. Requires SaaS infrastructure supporting TLS 1.2/1.3 and AES-128 encryption. Must align with NIST CSF 2.0 and provide current SOC 2 Type II and SSAE 16 reports. Delivers a hosted SaaS environment.

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Solicitation # HRD127-HR-6548
Solicitation HRD127-HR-6548 is issued by the San Bernardino County Human Resources Department to procure an employee relations case management system. The required software must provide comprehensive functionality for complaint intake, investigation management, collaboration, accommodation tracking, and reporting, including configurable dashboards for tracking case aging and pending approvals. The solution must support SAML 2.0 or OpenID Connect for authentication and utilize TLS 1.2 or higher for data encryption. Additionally, the system must support the Return to Work team in managing caseloads and Interactive Accommodation Process meetings in compliance with ADA/ADAAA and FEHA regulations. The contract is for a three-year term starting in March 2027 and ending in March 2030, with the option for two additional one-year renewals. Award selection is based on a Best Value Evaluation, considering the optimal combination of quality, price, and qualitative elements. Proposers must submit their responses via the ePro portal by December 14, 2026, and include various mandatory attachments, such as proposed pricing, customer references, and an indemnification affidavit. The contractor is required to maintain an information security program aligned with the NIST Cybersecurity Framework 2.0 and provide complete audit trails and role-based access controls. Payments will be made via electronic fund transfer within sixty working days of invoice receipt, subject to the availability of County funds.
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