Avaya — Integrated communications experiences

This cooperative purchasing agreement between Sourcewell and Avaya Inc., under solicitation number 120122, provides participating public entities with access to integrated communications experiences, specifically focusing on unified communication and contact center solutions. The contract encompasses a wide range of capabilities, including VOIP, video and audio conferencing, mobility, mass notification, and omnichannel contact center features, along with necessary hardware, software, implementation, and support services. The agreement is effective through March 17, 2027, with the possibility of a one-year extension. The contract establishes a not-to-exceed pricing structure based on material price group discounts for hardware, software, services, and subscriptions, with the potential for further discounts at the opportunity level. It outlines strict requirements for pricing updates, shipping, inspection, and warranty obligations, while requiring validation for authorized dealers and resellers. The award followed a competitive solicitation process involving 36 vendors, with Avaya being selected based on a comprehensive evaluation of pricing, financial viability, delivery capabilities, and the breadth of their offerings.