B2B Agent Training Platform Administrator

The State of Utah Division of Purchasing, acting on behalf of the Governor’s Office of Economic Development and the Utah Office of Tourism, is seeking qualified vendors to maintain, support, and scale a customized, mobile-responsive B2B e-learning platform powered by the Braze software system under Solicitation GN26-25. This Request for Statements of Qualifications is issued under Utah Procurement Code 63G-6a Part 15 and targets professional service providers with demonstrated expertise in e-learning platform administration. The contract has an initial term of one year with four optional one-year renewals, potentially extending the engagement to five years, with performance required entirely in Utah. Vendors must certify current access to or use of the Braze software system as a mandatory pass/fail criterion, and proposals must achieve a minimum technical score of 70% across five weighted evaluation factors—Design Expertise, Engineering Background, Content Maintenance and Iteration, Account Management and System Operations, and Technical Specifications and Data Privacy—each valued at 20%. Proposals failing to meet the technical threshold or lacking Braze access will be disqualified. Contractual obligations include full compliance with federal and state laws, including NIST 800-53, FedRAMP or GovRAMP for cloud systems, PCI compliance for payment-related activities, and adherence to accessibility standards. The vendor must ensure all deliverables are free from malware and meet a one-year warranty from acceptance date. Confidentiality is strictly enforced, requiring vendors to safeguard state data and adhere to Utah’s Government Records Access and Management Act (GRAMA), submitting redacted and non-redacted versions if claiming business confidentiality. Contractors must maintain workers’ compensation and commercial auto liability insurance with minimum limits of $1 million per occurrence, comply with non-discrimination laws, and ensure all employees and subcontractors are enrolled in E-Verify. Invoices must be submitted within thirty days of delivery, and payment is guaranteed within thirty days of a correct invoice, via electronic transfer, mail, or state purchasing card. The Project Manager serves as the primary point of contact for invoicing, coordination, and performance oversight, operating within a documented payment schedule tied to the Tourism Marketing Performance Account funding. All contractual terms, including governing law, venue in Salt Lake City, termination procedures, and survival of key clauses, are governed by Attachment A and supplemented by Attachment B’s IT-specific conditions, with precedence ordered first to Agency Terms and Conditions, then to the signature page and state additional terms. Background checks may be required for