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Behavioral Health Crisis Call Center Operations

Active

State & Local

Response Deadline09/30/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Behavioral Health Crisis Call Center Operations supports the New Mexico Human Services Department by providing direct operation of a crisis hotline for prime contractors on State of New Mexico Health Care Authority projects. The selected provider will ensure continuous 24/7/365 availability, offering live intervention and support through telephone, chat, and text messaging. To maintain these services, the contractor must employ trained behavioral health professionals who meet all mandatory specifications for the 988 Lifeline and Crisis System. The opportunity is categorized under NAICS code 623220 and was posted on August 17, 2026, with a response deadline of September 30, 2026. Interested parties can find further details and submission guidelines through the New Mexico HSD Bonfire hub.

General Info

24/7 behavioral health crisis hotline operations for New Mexico Human Services Department.

Agency

New Mexico Human Services DepartmentView Agency

NAICS

623220 - Residential Mental Health and Substance Abuse FacilitiesView NAICS

Place of Performance

NM, USA

Set-Aside

NONE

Documents

This scope was carved out of 27-630-7901-0007.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

New Mexico Crisis and Access Line Services

AI Contract Breakdown

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Timeline

PostedAug 17

subcontract

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 09:00:00 PM UTCin 19 days

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Organization & Contact Information

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AgencyNew Mexico Human Services Department

ContactsNo contacts available

OfficeN/A

Organization / Agency

New Mexico Human Services Department

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs direct operation of a crisis hotline for prime contractors on State of New Mexico Health Care Authority projects. Staffs the center 24/7/365 providing live intervention and support via telephone, chat, and text messaging. Employs trained behavioral health professionals meeting 988 Lifeline and Crisis System mandatory specifications. Delivers continuous 24/7 operation of the crisis response system.

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