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Crisis Contact Center Technology & Security

Active

State & Local

Response Deadline09/30/2026, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract, titled Crisis Contact Center Technology & Security, is issued by the New Mexico Human Services Department to provide essential technology platforms and maintenance for prime contractors working on State of New Mexico Health Care Authority projects. The scope of work involves the implementation of omnichannel software for voice, text, and chat, while ensuring critical interoperability for 911 and 988 services. The provider is responsible for managing secure data networks and hardware to maintain a secure and uninterrupted crisis contact center environment. The contract emphasizes the application of rigorous security controls and continuity planning to protect critical infrastructure. Classified under NAICS code 518210, the opportunity was posted on August 17, 2026, with a response deadline of September 30, 2026. This engagement is designed to ensure that crisis communication services remain operational and secure through advanced technological support and infrastructure management.

General Info

NM Human Services Department subcontract for secure crisis contact center technology and maintenance.

Agency

New Mexico Human Services DepartmentView Agency

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

NM, USA

Set-Aside

NONE

Documents

This scope was carved out of 27-630-7901-0007.

The full solicitation package (9 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

New Mexico Crisis and Access Line Services

AI Contract Breakdown

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Timeline

PostedAug 17

subcontract

Response DeadlineSep 30

Submission deadline

Response Deadline

09/30/2026, 09:00:00 PM UTCin 19 days

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Organization & Contact Information

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AgencyNew Mexico Human Services Department

ContactsNo contacts available

OfficeN/A

Organization / Agency

New Mexico Human Services Department

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Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies and maintains technology platforms for prime contractors on State of New Mexico Health Care Authority projects. Implements omnichannel software for voice, text, and chat, ensures 911/988 interoperability, and manages secure data networks and hardware. Applies security controls and continuity planning for critical infrastructure. Delivers a secure, uninterrupted crisis contact center technology environment.

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