Call Center Technology and Infrastructure Support

The City of San Marcos is seeking a subcontractor to supply and maintain a comprehensive suite of call center technology, including VoIP systems, automatic call distribution, interactive voice response, call recording, CRM integration, and cybersecurity measures to ensure resilient and scalable operations. The contractor must deliver a fully functional, secure, and integrated platform capable of supporting high-volume inbound and outbound communications while maintaining data integrity and service uptime. All systems must be compatible with existing infrastructure and customizable to meet evolving operational needs. The contract is open for bidding with a response deadline of July 9, 2026, and falls under NAICS code 518210 for data processing and related services. Performance is expected to support the City’s internal call center functions, though specific geographic location details are not provided. Bidders should be prepared to demonstrate proven experience in deploying and sustaining enterprise-grade communications systems, with a strong emphasis on cybersecurity compliance, system scalability, and seamless integration with customer relationship management tools. Subcontractors must align with the City’s operational requirements and be ready to provide ongoing maintenance, updates, and technical support throughout the contract term.