Call Detail Reporting

The Indian Health Service is forecasting a requirement for a Call Detail Reporting system designed for VoIP analytics, targeting vendors capable of delivering advanced telecommunication data tracking and analysis capabilities. The contract opportunity falls under NAICS code 517810, which encompasses other telecommunications services, indicating the need for specialized solutions that can collect, process, and report detailed call metadata to support operational efficiency and compliance. The system must be capable of providing comprehensive insights into voice over IP communications, likely to enhance service delivery, monitoring, and decision-making within the agency’s network infrastructure. No formal solicitation number has been issued, and the opportunity is currently listed as a forecast with no set-aside type defined, suggesting the contract may be open to all qualified businesses. The place of performance and office address details are unspecified, implying flexibility in location, though work may be required to interface with existing IHS communications systems. Key points of contact include Amy Rubin as the Program Point of Contact for technical inquiries and Edson Yellowfish as the Contracting Officer for procurement-related matters. This forecast serves as an early indicator for potential vendors to prepare proposals, align capabilities, and initiate engagement with the agency ahead of a formal solicitation.