This Government Contract opportunity from Minnesota was posted on May 15, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Call Recording & Telephony Integration

Closed

State & Local

Submission Closed06/12/2025, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 517919

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POSTED

2 months ago

DEADLINE

N/A

AI Contract Overview

The Call Recording and Telephony Integration subcontract, issued by Information Technology for Minnesota Government, focuses on the implementation of secure call recording capabilities and the integration of VoIP and PSTN telephony systems with an existing CRM. The primary objective of this project is to facilitate coaching interactions while maintaining strict adherence to privacy regulations and data retention policies. Interested parties must submit their responses by June 12, 2025, following the solicitation posted on May 15, 2025. The project falls under NAICS code 517919, and further details regarding the submission process can be accessed through the official Minnesota supplier portal.

General Info

Secure call recording and telephony CRM integration for Minnesota government, due June 12, 2025.

Agency

Information Technology for Minnesota Government

NAICS

517919 - All Other Telecommunications

Place of Performance

MN, USA

Set-Aside

NONE

Documents

This scope was carved out of 2000017078.

The full solicitation package (7 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

MNIT/OHE SELF Success Coaching App Replacement RFP

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedMay 15

subcontract

Response DeadlineJun 12

Deadline has passed

Submission Closed

06/12/2025, 12:00:00 AM UTC

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Organization & Contact Information

AgencyInformation Technology for Minnesota Government

ContactsNo contacts available

OfficeN/A

Organization / Agency

Information Technology for Minnesota Government

Office AddressN/A

ContactsNo contact information available

Full Description

Implement secure call recording and integrate telephony systems (VoIP/PSTN) with the CRM for coaching interactions, ensuring compliance with privacy and data retention policies.