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Cardholder Support & Help Desk Operations

Active

State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract, titled Cardholder Support and Help Desk Operations, provides technical and administrative card maintenance support for prime contractors working on Illinois State Board of Education projects. Based in Springfield, the service involves operating a toll-free telephone Help Desk to manage cardholder inquiries and emergency replacement requests through the use of CRM and account management software. The scope of work focuses on delivering continuous customer support and the resolution of maintenance tickets. This engagement is managed under the Finance agency of the State of Illinois and is categorized under NAICS code 518210.

General Info

Subcontract for cardholder support and help desk operations for Illinois State Board Education.

Agency

Illinois → Finance

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

Place of Performance

Springfield, IL, 62777, USA

Set-Aside

NONE

Documents

This scope was carved out of 26-586SBE-FINAN-B-51107.

The full solicitation package (8 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

26-586SBE-FINAN-B-51107 | SBE: Agency Travel Card and Related Services

AI Contract Breakdown

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No documents to break down

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Timeline

PostedFeb 10

subcontract

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Organization & Contact Information

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AgencyIllinois → Finance

ContactsNo contacts available

OfficeN/A

Organization / Agency

Illinois → Finance

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides technical and administrative support for card maintenance for prime contractors on Illinois State Board of Education (ISBE) projects. Operates a toll-free telephone Help Desk to handle cardholder inquiries and emergency replacement requests using CRM and account management software. Delivers ongoing customer support services and resolved maintenance tickets.

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