CCRM Solution – Proactive Disclosure Notice to Industry

This contract seeks to procure a Case and Client Relationship Management (CCRM) Solution for Public Works and Government Services Canada (PWGSC), specifically its Human Capital Management Solution Branch. The solicitation aims to award two separate contracts: one to a Cloud Technology Vendor (CTV) responsible for providing, operating, and maintaining a secure service, and another to a Systems Integrator (SI) tasked with configuring and implementing the Case Management Platform (CMP) into production. Participation in this bid is restricted to Qualified Supplier Partnerships (QSPs) that remain qualified under a previous ITQ (Invitation to Qualify) reference, and only these suppliers will have access to the full solicitation documents. A key amendment clarifies that the official closing time for submission of all required supporting documentation and responses is May 6, 2026, at 14:00 Eastern Daylight Time (EDT), overriding any different closing times previously posted on the SAP Business Network or CanadaBuys platforms. Submissions received after this deadline will be considered non-responsive and rejected. The solicitation reflects a federal government effort through PWGSC and is governed under Canadian federal contracting protocols, with the contracting authority contact available for inquiries.