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Citizen-Facing Mobile App Development

Open
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Documents

This scope was carved out of 677-IT27-03.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Citizen Request Management System (CRM) RFP

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Timeline

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Organization & Contact Information

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AgencyNorth Carolina → Town of Wendell
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Develops and deploys a mobile-friendly interface or dedicated mobile application for prime contractors on Town of Wendell projects. Designs UI/UX consistent with Town branding and implements GPS location capture, photograph/video upload, and push notifications. Ensures compatibility across iOS, Android, and mobile browsers per WCAG accessibility standards. Delivers a deployed mobile application or mobile-responsive web portal.

Similar Contracts

Same NAICS industry code

More opportunities from North Carolina → Town of Wendell

Same awarding agency

NAICS: 541512
New
SLED
Citizen Request Management System (CRM) RFP
Solicitation # 677-IT27-03
The Town of Wendell, North Carolina, is soliciting proposals for a comprehensive Citizen Request Management (CRM) system to manage the full lifecycle of resident service requests. The goal is to implement a single, auditable record system that supports intake, classification, routing, and resolution across various departments, including Public Works, Police, Fire, Planning, Administration, and Parks and Recreation. The Town prefers a vendor-supported cloud or Software as a Service (SaaS) solution that features a mobile-friendly citizen interface and administrative dashboards for tracking workload and overdue requests. Key technical requirements include integration with ArcGIS and iMAPS, and the ability to hand off requests to downstream platforms like Brightly, Tyler Cityworks, or Accela via standard APIs or webhooks. The contract is envisioned for a five-year performance period, requiring a detailed implementation plan and rigorous User Acceptance Testing covering major workflows and role-based permissions. Proposals will be evaluated based on the best overall value, considering pricing, maintenance, and value-added services. The selection process involves an initial review, potential oral presentations, and a shortlisting process for demonstrations and reference checks. Submissions must be delivered as a PDF via the NC eVP website by December 3, 2026. The successful contractor must maintain general liability insurance of $1,000,000 per occurrence and $2,000,000 in total coverage.
Computer Systems Design Services

POSTED

about 19 hours ago

DEADLINE

in 23 days
View Details
NAICS: 541611
SLED
Facility Use and Needs Assessment RFP
Solicitation # 677-TM27-02
The Town of Wendell is soliciting proposals under RFP 677-TM27-02 for a qualified consultant to conduct a comprehensive facility use and needs assessment of all Town-owned properties, including administrative, public safety, Public Works, Parks and Recreation, and community buildings. The objective is to evaluate current space utilization, departmental adjacencies, and workflow relationships to create a strategic, scalable approach for managing physical assets during a period of rapid community growth. The project is expected to last four months, with a commencement date no later than February 1, 2027. Key deliverables include a space utilization report, a facility master plan with phased implementation guidance, high-level financial projections for long-range planning, and an executive summary with presentations to Town leadership and the Town Board. Proposals must be submitted electronically via the NC eVP website by November 20, 2026, in PDF format. The Town will use a weighted scoring system to rank firms, with the top-ranked choice entering contract negotiations. Applicants must provide a cover letter, evidence of qualifications, and three references from similar projects completed within the last five years. Selected consultants must maintain specific insurance coverage, adhere to WCAG 2.1 Level AA accessibility standards for digital deliverables, and coordinate with external entities such as Wake County and the City of Raleigh. Due to security requirements, consultants must be accompanied by Town staff when accessing restricted areas, particularly public safety facilities.
Administrative Management and General Management Consulting Services

POSTED

19 days ago

DEADLINE

in 10 days
View Details

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