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CRM Software-as-a-Service (SaaS) License & Hosting

Open

State & Local

Response Deadline12/03/2026, 03:00:00 PM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

General Info

Agency

North Carolina → Town of Wendell

NAICS

513210 - Software Publishers

Place of Performance

NC, USA

Set-Aside

NONE

Documents

This scope was carved out of 677-IT27-03.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Citizen Request Management System (CRM) RFP

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedNov 10

subcontract

Response DeadlineDec 3

Submission deadline

Response Deadline

12/03/2026, 03:00:00 PM ESTin 23 days

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Organization & Contact Information

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AgencyNorth Carolina → Town of Wendell

ContactsNo contacts available

OfficeN/A

Organization / AgencyNorth Carolina → Town of Wendell

Office AddressN/A

ContactsNo contact information available

Full Description

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Supplies a vendor-supported cloud-based CRM platform for prime contractors on Town of Wendell municipal government projects. Provisions a multi-tenant or dedicated cloud environment to manage the full service-request lifecycle including intake, routing, and resolution. Provides administrative dashboards for tracking aging and overdue requests. Requires $1M per occurrence / $2M total general liability insurance. Delivers active software licenses and a hosted CRM environment.

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