CIVICPLUS SOCIAL MEDIA ARCHIVING SUBSCRIPTION (BRAND ONLY)

The Department of Internal Services for the County of Los Angeles issued solicitation RFB-IS-26200428-1 for a brand-specific CivicPlus Social Media Archiving Subscription and NextRequest Standard software. The contract covers a performance period from October 16, 2025, to October 15, 2026, providing unlimited accounts for social media archiving with a capacity of up to 3,500 records per month, alongside NextRequest services for up to 10 admin-publisher users with unlimited storage. The award is based on the Lowest Price Technically Acceptable (LPTA) criteria, with a fiscal year aggregate payment limit of 200,000 dollars per vendor. The contractor must adhere to stringent information security and privacy requirements, including mandatory fingerprint-based background checks for employees and annual security training. Key compliance mandates include storing all data exclusively within the continental United States, maintaining annual SOC 2 Type II, ISO/IEC 27001:2013, or HITRUST certifications, and providing a risk assessment to the County. Insurance requirements are significant, requiring 5 million dollars in cyber and privacy liability coverage and 2 million dollars in technology errors and omissions insurance. Upon termination, the contractor must return all County data within one business day and provide 90 days of transition assistance at no additional cost.