CLOUD-BASED MOBILE COMMUNICATIONS CAPTURE SOLUTION

The County of Los Angeles, through its Internal Services Department, is seeking a cloud-based mobile communications capture solution to support the Department of Children and Family Services (DCFS), with an intended user base of approximately 6,500 personnel. The solution must provide complete, tamper-resistant capture of mobile messages including timestamps, sender/recipient metadata, and MMS attachments, ensuring non-repudiation and zero data loss during device replacement or decommissioning. The system must support basic and advanced search capabilities, threaded conversation views, and export functionality in CSV, Excel, and RSMF formats, while maintaining comprehensive audit logs for user access, searches, and data exports, alongside administrative dashboards tracking archived lines and messages by provider. Implementation includes a one-time setup, integration, customization, configuration, and onboarding of all users. The solution must be delivered electronically, with no physical media permitted unless explicitly required, and all software updates must be provided in electronic form. The contract term is 12 months with a start date to be determined, and pricing is structured around a per-user annual subscription for 6,500 users, along with optional line items for security functionalities and professional services. The solicitation requires strict adherence to cybersecurity and data privacy standards, including a requirement that all County data be stored and processed solely within the continental United States without unencrypted transmission across borders. Contractors must maintain cyber liability insurance with minimum limits of $5 million per occurrence and in the aggregate, naming the County as an additional insured, covering network security, privacy liability, regulatory defense, technology errors and omissions, breach expenses, system breaches, denial of service, malicious code, unauthorized access, and data loss. Annual compliance audits using SOC 2 Type II, ISO/IEC 27001:2013, or HITRUST CSF are mandatory. All personnel must sign confidentiality agreements and complete annual security training. Contractors must comply with prevailing wage scales and provide documentation verifying their business enterprise status, including certifications for Community Based Enterprises, Small Business Enterprises, and Local Small Business Enterprises with DCBA-issued letters for local preferences. Vendors must submit a completed RFB form, all Appendix A exhibits including organization questionnaires, certifications, CBE data, vaccination compliance, and prevailing wage information, along with letters of authorization and a Certificate of Insurance with additional insured endorsement. Bids must clearly state manufacturer brand, product number, and packaging, and be submitted online via the County’s WebVen portal by June 10,