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CMT Customer Success and Account Management

Open

State & Local

Response Deadline11/10/2026, 12:00:00 AM EST

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The CMT Customer Success and Account Management subcontract provides essential technical support and strategic guidance for prime contractors managing social media projects for the City University of New York. The scope of work includes conducting monthly or bi-monthly account reviews and troubleshooting through the use of CMT analytics and reporting tools. Additionally, the contractor is responsible for facilitating user expansion and keeping stakeholders informed on emerging industry trends. Key deliverables for this engagement include the submission of performance review reports and the resolution of support tickets. This opportunity falls under NAICS code 541611 and was posted on October 14, 2026, with a response deadline of November 10, 2026.

General Info

CMT subcontract for CUNY social media technical support, account management, and performance reporting.

Agency

City University of New York (CUNY)

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

NY, USA

Set-Aside

NONE

Documents

This scope was carved out of 2139876.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Enterprise Content Management Tool

AI Contract Breakdown

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Timeline

PostedOct 14

subcontract

Response DeadlineNov 10

Submission deadline

Response Deadline

11/10/2026, 12:00:00 AM ESTin about 10 hours

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Organization & Contact Information

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AgencyCity University of New York (CUNY)

ContactsNo contacts available

OfficeN/A

Organization / AgencyCity University of New York (CUNY)

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides ongoing technical support and strategic guidance for prime contractors on CUNY social media projects. Performs monthly or bi-monthly account reviews and troubleshooting using CMT analytics and reporting tools. Facilitates user expansion and provides guidance on emerging industry trends. Delivers performance review reports and resolved support tickets.

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