Communication Access Service II Recompete

The Department of Homeland Security, through the Federal Emergency Management Agency, is soliciting offers for the Communication Access Service II Recompete Blanket Purchase Agreement, identified by solicitation number 70FA4026I00000009, with a response deadline of August 10, 2026. This IDIQ-style BPA, effective from March 3, 2027, through March 2, 2032, with call orders potentially extending up to one year beyond that date, is designed to provide comprehensive communication access services for individuals who are Deaf, Hard of Hearing, DeafBlind, Blind, or have speech disabilities across DHS components. Services include sign language interpretation (ASL, Protactile, International, Deaf Interpreter), real-time captioning (CART, TypeWell, C-Print), video remote interpretation, accessibility testing, training, and emergency surge support, delivered in onsite, remote, virtual, mobile, and field environments within the United States, its territories, and tribal or operational areas. CLINs and SubCLINs are structurally defined by service type and delivery mode, though pricing, quantities, and values are determined at the call order level, with payment and accounting details—such as CLINs, AAC, TAS, and ACRN—requiring precise inclusion in invoices submitted via Government-approved electronic systems. Contractors must comply with strict performance, security, and compliance standards, including WCAG 2.1 Level AA, FCC closed captioning rules, NAD and RID interpreter guidelines, and 36 CFR accessibility regulations. Personnel must be U.S. citizens or have valid work authorization, possess five years of experience, hold active certifications, and meet security clearance requirements—specifically secret or top-secret for the Unrestricted track. Contractors are mandated to provide dedicated customer service, adhere to privacy training within 30 days of award and annually, implement NIST SP 800-88 media sanitization at closeout, and offer credit monitoring services for affected individuals in the event of a data incident. An organizational conflict of interest prohibition bars affiliation with the contracted credit monitoring vendor. Evaluation factors prioritize technical soundness of deployment methodology and workforce capabilities, including surge capacity and staffing continuity, with awards based on a performance-based trade-off approach. All deliverables, such as accessibility reports, captioning outputs, and monthly performance reports, must be submitted in approved electronic formats, and inspections and acceptances are