Communication & Customer Service Escalation Support

This contract seeks support for managing high-priority communications related to media-sensitive claims, legal developments, and stakeholder notifications, with a strict requirement for clear escalation protocols to DORM. The work involves ensuring timely, accurate, and controlled dissemination of information across internal and external audiences, prioritizing risk mitigation and regulatory compliance in dynamic and potentially volatile situations. The contractor must have established procedures for identifying, categorizing, and escalating communications based on urgency and potential impact, with accountability structured around predefined thresholds and decision-making paths. The opportunity is a subcontract under the NAICS code 561400, posted by the State of Utah with a response deadline of June 16, 2026. While the agency name and organizational details are listed as Utah, no specific office address, point of contact, or place of performance has been provided, leaving location and logistical details undefined. There is no set-aside designation, indicating the subcontract is open to all eligible bidders. The solicitation is hosted on BonfireHub and requires proposers to address operational readiness, communication protocols, and escalation pathways as core evaluation criteria.