Communication Service

The Communication Services contract, awarded to AOC Connects under solicitation FA460826QS013, provides telecommunications infrastructure and services at Barksdale Air Force Base, Louisiana, with performance centered at 3811 Headquarters Drive and extending to adjacent Fort Johnson. The scope encompasses 24/7/365 telecom operations including circuit delivery, SIP trunking, MPLS connectivity, and international calling services, all governed by appendix-specific requirements and aligned with FCC, DoD, Air Force, and ITU standards for Quality of Service, Grade of Service, latency, jitter, and call setup success rates. Outage reporting must achieve 95%–99% accuracy, restoration times must comply with Telecommunications Service Priority protocols, and traffic is managed via DSCP, CAR, and EF marking to prioritize real-time communications. The contract employs a Lowest-Priced Technically Acceptable (LPTA) evaluation methodology, where technical acceptability is determined on a pass/fail basis and the lowest-priced compliant offeror is selected. While CLINs are listed for base installation and international calling services, pricing is usage-based with a monthly allowance of 36,000 free off-net minutes, and actual international call rates are defined in a separate Excel or PDF rate chart submitted by the contractor. The contract includes stringent security mandates such as prohibition of 10-10 dial-around for GETS access, OEM-certified personnel requirements, and removal of incumbent systems post-cutover, particularly for non-incumbent awardees who must submit detailed transition plans within five to ten days of award. Inspection and acceptance occur at the demarcation point on base, with the Government retaining unrestricted rights to monitor service performance at any time. No contract value is disclosed due to the absence of actual pricing data, with $1,000 CLIN figures used solely for evaluation. The award notice confirms Barksdale AFB as the place of performance with the contracting office located at the same base and the primary point of contact being Amn Millye Santiago-Cruz, with additional support from Tiffany Collazo. All submissions must comply with FAR Part 12 procedures for commercial services, and while no formal contract clause table or appendix metadata is fully provided, referenced requirements include AFI 63-138, DFARS 239.74, and compliance with NPA 710 for emergency telecommunications protocols.