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Compass Platform Subscription and Support

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract is for the subscription and technical support of the Compass platform, a specialized case management system utilized by Texas Health and Human Services programs. Managed by the Texas Department of State Health Services, the agreement ensures the operational stability of the platform through 24/7 technical support and guaranteed uptime backed by a Service Level Agreement. The opportunity is categorized under NAICS code 518210 and was posted on August 29, 2026, with a response deadline of September 11, 2026. Further details and submission guidelines are available through the Texas SmartBuy portal.

General Info

Subcontract for Compass platform subscription and technical support for Texas Health and Human Services.

Agency

Texas → Department of State Health Services

NAICS

518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesView NAICS

Place of Performance

TX, USA

Set-Aside

NONE

Documents

This scope was carved out of HHS0017960.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Subscriptions: Compliance & CE, SCORM Import, Document Control, IQE 100 Forms, Personnel Documentation and Compass

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Timeline

Posted

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Response Deadline

Submission deadline

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Organization & Contact Information

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AgencyTexas → Department of State Health Services
ContactsNo contacts available
OfficeN/A
Organization / Agency
Texas → Department of State Health Services
Office AddressN/A
ContactsNo contact information available

Full Description

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Subscription and technical support for the Compass platform, a case management system used in Texas HHS programs, with SLA-backed uptime and 24/7 support.

Similar Contracts

Same NAICS industry code

NAICS: 518210
New
SLED
Subscriptions: Compliance & CE, SCORM Import, Document Control, IQE 100 Forms, Personnel Documentation and Compass
Solicitation # HHS0017960
The Texas Health and Human Services Commission (HHSC) is soliciting competitive bids under IFB No. HHS0017960 to establish contracts for subscription services including Compliance and CE, SCORM Import, Document Control, IQE 100 Forms, Personnel Documentation, and Compass. These services, categorized under Information Highway Electronic Services, will support both HHSC and the Department of State Health Services. The anticipated contract start date is September 11, 2026, with a historical spend for similar services estimated at 24,344.67 dollars. While services are provided remotely, the contractor must adhere to strict performance standards, including a four-hour response time for service calls and a one-hour on-site response for declared emergencies. Award decisions will be based on the best value to the State, evaluating requirements and specifications, performance delivery, financial capability, and past vendor performance. Bidders must submit a comprehensive response by September 11, 2026, via the Online Bid Room or a single USB drive. Mandatory requirements include the submission of HHS Solicitation Affirmations and a Texas Identification Number for payment. Selected contractors must maintain comprehensive insurance coverage, including professional liability and umbrella policies of at least 1,000,000 dollars, and ensure all personnel undergo Texas Department of Public Safety background checks and E-Verify screening. Invoicing is required on a monthly basis in accordance with the Texas Prompt Payment Act.
Department of State Health Services

POSTED

about 19 hours ago

DEADLINE

in 13 days
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