Computer and Internet Monitoring Services

The Administrative Office of the United States Courts (AO) requires contractor provided support to monitor the computer and internet activities of defendants and persons under community supervision by United States Probation and Pretrial Services Offices (USPPSO) in all 94 judicial districts within the United States and its territories on a 24 hour / seven (7) day a week continuous basis. The contractor's solution shall provide the following services: 1) Data Capture - 24 hours a day, seven (7) days a week data capture of defendant / offender's computer and internet usage and activities on Windows, Mac OS, Android, and iOS. 2) Remote Access via Dedicated Interface - The contractor shall provide officers 24 hours a day, seven (7) days a week remote access to the dedicated interface. 3) Physical and/or Remote Installation and Removal of Hardware and/or Software - The solution shall be able to be installed and uninstalled by officer or contractor. 4) Security - The contractor's solution shall possess a security infrastructure to prevent unauthorized individuals from gaining access to defendant / offender data. 5) Storage of Captured Data - The contractor shall ensure all captured data is stored in a secure environment within the contiguous United States. 6) Technical Support - On-call 24 hours a day, seven (7) days a week technical support. 7) Training - The contractor shall provide training to the officer staff on the installation, use, and maintenance of the monitoring solution. This should include certification training to ensure officers meet the minimum standard in usage of the solution. 8) Technology Refreshment - The contractor shall provide a technological refresh at any time during the period of performance, should a technological advancement occur that would enhance the contractor's ability to perform data capture and management. The contractor shall provide all equipment, software, and associated support required to successfully perform the requirements of the indefinite delivery, indefinite quantity (IDIQ) contract and all task orders and / or Blanket Delivery Orders (BDOs) placed against the IDIQ contract. Please refer to the attached solicitation document USCA22R0097, Attachment 1 - Statement of Objectives, Attachment 2 - Section B, Attachment 3 - Past Performance Questionnaire, and Attachment 4 - Performance Work Statement Template. Collectively, these documents provide details on the requirement, the instructions for preparing and submitting proposals, and the evaluation criteria the Judiciary will use to evaluate proposals received. Please adhere to all instructions and provide the required information in order to be considered for award. ***************************************************************************************************** Amendment 0001 The purpose of this solicitation amendment is to: 1. Extend the due date of proposals to Wednesday, October 12, 2022 at 10:00 A.M. (Eastern). Section L.1.2 is updated to reflect that change; 2. Provide answers to industry questions; 3. Update Section G.3.1.7 to add "(On the months of installation or de-installation, the monthly rate will be prorated for the number of days monitored.);" 4. Update Section 1.7 of Attachment 4 - PWS Template to add "The IDIQ price list will be changed via modification to reflect the adjusted pricing due to any penalties incurred. This will be a unilateral modification. The contractor will be notified by the CO of any penalties incurred before the modification is issued based on the measurements stated, but there is no appeals process."; and 5. Add "(will be applied to Computer and Internet Monitoring contract line item numbers ending in X002)" to Sections 1.7.1, 1.7.2, and 1.7.3 of Attachment 4 - PWS Template to clarify where the penalty will apply.