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Contact Center and Participant Support Services

Active

State & Local

Response Deadline05/31/2027, 09:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Contact Center and Participant Support Services involves operating customer-facing support infrastructure for prime contractors on Florida State Board of Administration projects. The provider is responsible for delivering participant support through phone and secure messaging, utilizing IVR, CRM, and ADA-compliant communication tools. Key operational requirements include the implementation of escalation procedures and strict adherence to Americans with Disabilities Act standards to ensure accessibility for all participants. The contractor is tasked with delivering comprehensive participant support services and providing detailed call center performance reports. This opportunity falls under NAICS code 561492 and has a response deadline of May 31, 2027.

General Info

Subcontract for Florida State Board of Administration contact center and participant support services.

Agency

Florida → State Board of AdministrationView Agency

NAICS

561492 - Court Reporting and Stenotype ServicesView NAICS

Place of Performance

FL, USA

Set-Aside

NONE

Documents

This scope was carved out of ITN 26-01.

The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Customer Service and Records Administration Services for ABLE United

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedSep 21

subcontract

Response DeadlineMay 31

Submission deadline

Response Deadline

05/31/2027, 09:00:00 PM UTCin 8 months

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Organization & Contact Information

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AgencyFlorida → State Board of Administration

ContactsNo contacts available

OfficeN/A

Organization / Agency

Florida → State Board of Administration

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Operates customer-facing support infrastructure for prime contractors on State Board of Administration (Florida) projects. Provides participant support via phone and secure messaging, implementing ADA accessibility practices and escalation procedures. Requires IVR, CRM, and ADA-compliant communication tools. Must adhere to Americans with Disabilities Act (ADA) standards. Delivers participant support services and call center performance reports.

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