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Contact Center Innovation and Analytics Services

Active

State & Local

Response Deadline11/30/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Contact Center Innovation and Analytics Services subcontract supports prime contractors on projects for the District of Columbia Department of Health Care Finance. The scope of work focuses on the evaluation, prototyping, and optimization of contact center business processes through workflow assessments and market research on public sector operations. Key technical requirements include the development of advanced analytics and dashboards using PowerBI or Tableau to track performance and operational efficiency. The selected provider is responsible for creating Innovation Requests that incorporate detailed risk assessments and success metrics. Deliverables include the submission of quarterly innovation reports and the maintenance of analytics dashboards. This opportunity is categorized under NAICS code 541611, with a response deadline set for November 30, 2026.

General Info

Subcontract for DC Health Care Finance providing contact center analytics and process optimization.

Agency

District of Columbia → Health Care Finance (DHCF)

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of Doc842014.

The full solicitation package (14 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

FY 27 - DCAS - District Direct Contact Center - RFP

AI Contract Breakdown

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Timeline

PostedAug 13

subcontract

Response DeadlineNov 30

Submission deadline

Response Deadline

11/30/2026, 10:00:00 PM UTCin 28 days

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Organization & Contact Information

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AgencyDistrict of Columbia → Health Care Finance (DHCF)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDistrict of Columbia → Health Care Finance (DHCF)

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs evaluation, prototyping, and optimization of contact center business processes for prime contractors on District of Columbia Department of Health Care Finance projects. Develops dashboards and advanced analytics using Tableau or PowerBI, conducts workflow assessments, and performs market research on public sector operations. Develops Innovation Requests including risk assessments and success metrics. Delivers quarterly innovation reports and analytics dashboards.

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