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DDCC Operational Staffing and Management

Active

State & Local

Response Deadline11/30/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The DDCC Operational Staffing and Management subcontract involves the day-to-day staffing and operation of the District Direct Contact Center for the District of Columbia Department of Health Care Finance. The selected provider will be responsible for implementing staffing models to meet demand, managing secure remote environments, and assisting individuals with enrollment in health and human service programs via the DC Access System. To ensure operational success, the contractor must deliver a contact center that consistently meets established service level agreements. Strict adherence to regulatory standards is required, including HIPAA Privacy Compliance, CMS MARS-E, and NIST SP800-53. This opportunity falls under NAICS code 561110, with responses due by November 30, 2026.

General Info

Staffing and managing DC Health Care Finance contact center operations by November 30, 2026.

Agency

District of Columbia → Health Care Finance (DHCF)

NAICS

561110 - Office Administrative Services

Place of Performance

DC, USA

Set-Aside

NONE

Documents

This scope was carved out of Doc842014.

The full solicitation package (14 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

FY 27 - DCAS - District Direct Contact Center - RFP

AI Contract Breakdown

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Timeline

PostedAug 13

subcontract

Response DeadlineNov 30

Submission deadline

Response Deadline

11/30/2026, 10:00:00 PM UTCin 28 days

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Organization & Contact Information

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AgencyDistrict of Columbia → Health Care Finance (DHCF)

ContactsNo contacts available

OfficeN/A

Organization / AgencyDistrict of Columbia → Health Care Finance (DHCF)

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs day-to-day staffing and operation of the District Direct Contact Center for prime contractors on District of Columbia Department of Health Care Finance projects. Provides staffing models to meet demand, manages remote environments with security controls, and supports individuals enrolling in health and human service programs using the DC Access System (DCAS). Requires HIPAA Privacy Compliance and adherence to CMS MARS-E and NIST SP800-53. Delivers an operational contact center meeting SLAs.

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