This Government Contract opportunity from State of Illinois was posted on August 11, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Live-Agent Answering & Call Center Services

Closed

State & Local

Submission Closed09/09/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 561110

New

Federal

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Request for Quotations- KG0-FY17- LIHEAP Temporary Support Staff- DCSS Vendors

Solicitation # Doc852613

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POSTED

DEADLINE

Child & Eldercare Committee Oversight

Solicitation # 77250

The State of Vermont Department of Human Resources is seeking one or more contractors to provide comprehensive administrative and facilitative support for the Child and Eldercare Committee. The scope of work includes managing committee meeting preparations such as announcements and minutes, overseeing the entire lifecycle of child and eldercare reimbursement applications from distribution to the drafting of approval or denial letters, acting as a liaison with Child Care Resource and Referral contractors, and promoting the benefit through communications and benefit fairs. The solicitation, posted on October 26, 2026, requires electronic submissions by November 13, 2026, in a single searchable PDF. Evaluation will be based on the best interest of the state, considering the bidder's methodology, experience, cost, and timeline, with preference given to resident bidders. Contractors must adhere to strict security standards consistent with NIST SP 800-53 and FIPS 200, and they must securely dispose of state data within thirty days of a request or contract termination. Financial and compliance requirements include net 30 payment terms and mandatory registration with the Vermont Secretary of State. Bidders must provide a price schedule based on hourly labor rates and may be required to submit a Best and Final Offer or participate in presentations. Depending on the bid amount, contractors may need to provide certifications regarding lobbying, climate change considerations, and worker classification compliance, as well as detailed subcontractor reporting including workers compensation insurance providers.

Department of Economic Development

POSTED

2 days ago

DEADLINE

in 16 days

AI Contract Overview

The Live-Agent Answering and Call Center Services subcontract provides telephone answering support for prime contractors working on Housing Authority of the County of Cook projects in Chicago. The selected provider must manage call queues to maintain hold times under three minutes and accurately document caller details, including names, phone numbers, property addresses, and issue descriptions. Deliverables include the provision of operational answering services and detailed call logs. Eligible candidates must possess the necessary call center infrastructure and a minimum of three years of experience in property management support or emergency dispatch. This opportunity, categorized under NAICS code 561110, was posted on August 11, 2026, with a response deadline of September 9, 2026.

General Info

Call center subcontract for Cook County Housing Authority projects; deadline September 9, 2026.

Agency

State of Illinois → Housing Authority of Cook County

NAICS

561110 - Office Administrative Services

Place of Performance

CHICAGO, IL, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-100-006.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Answering Services

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PhaseClosed

PostedAug 11

subcontract

Response DeadlineSep 9

Deadline has passed

Submission Closed

09/09/2026, 04:00:00 PM UTC

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Organization & Contact Information

AgencyState of Illinois → Housing Authority of Cook County

ContactsNo contacts available

OfficeN/A

Organization / AgencyState of Illinois → Housing Authority of Cook County

Office AddressN/A

ContactsNo contact information available

Full Description

Performs live-agent telephone answering services for prime contractors on Housing Authority of the County of Cook (HACC) projects. Manages call queues to ensure hold times under three minutes and documents caller name, phone, property address, and issue descriptions. Requires call center infrastructure and minimum three years of experience in emergency dispatch or property management support. Delivers operational answering services and call logs.