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Live-Agent Answering & Call Center Services

Active

State & Local

Response Deadline09/09/2026, 04:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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The Live-Agent Answering and Call Center Services subcontract provides telephone answering support for prime contractors working on Housing Authority of the County of Cook projects in Chicago. The selected provider must manage call queues to maintain hold times under three minutes and accurately document caller details, including names, phone numbers, property addresses, and issue descriptions. Deliverables include the provision of operational answering services and detailed call logs. Eligible candidates must possess the necessary call center infrastructure and a minimum of three years of experience in property management support or emergency dispatch. This opportunity, categorized under NAICS code 561110, was posted on August 11, 2026, with a response deadline of September 9, 2026.

General Info

Call center subcontract for Cook County Housing Authority projects; deadline September 9, 2026.

Agency

State of Illinois → Housing Authority of Cook CountyView Agency

NAICS

561110 - Office Administrative ServicesView NAICS

Place of Performance

CHICAGO, IL, USA

Set-Aside

NONE

Documents

This scope was carved out of 2026-100-006.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Answering Services

AI Contract Breakdown

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No contract breakdown available.

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Timeline

PostedAug 11

subcontract

Response DeadlineSep 9

Submission deadline

Response Deadline

09/09/2026, 04:00:00 PM UTCin 4 days

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Organization & Contact Information

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AgencyState of Illinois → Housing Authority of Cook County

ContactsNo contacts available

OfficeN/A

Organization / Agency

State of Illinois → Housing Authority of Cook County

View Agency Profile

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs live-agent telephone answering services for prime contractors on Housing Authority of the County of Cook (HACC) projects. Manages call queues to ensure hold times under three minutes and documents caller name, phone, property address, and issue descriptions. Requires call center infrastructure and minimum three years of experience in emergency dispatch or property management support. Delivers operational answering services and call logs.

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