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AI and Automation Technology Integration

Active
State & Local

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The AI and Automation Technology Integration subcontract supports prime contractors for the District of Columbia Department of Health Care Finance. The scope of work involves the deployment of a comprehensive AI and automation suite integrated into the DDCC workflow, featuring conversational IVR, voice AI, intelligent chatbots, agent assist tools, and automated call summarization. Additionally, the project requires the implementation of predictive analytics for demand forecasting and speech analytics to ensure quality monitoring. Strict adherence to HIPAA and NIST SP800-53 compliance standards is mandatory for this engagement. The opportunity is categorized under NAICS code 541512, with a response deadline set for November 30, 2026.

General Info

AI and automation integration for DC Health Care Finance, HIPAA compliant, due November 2026.

Documents

This scope was carved out of Doc842014.

The full solicitation package (14 documents), including the RFP, is on the prime solicitation, not on this scope.

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FY 27 - DCAS - District Direct Contact Center - RFP

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Organization & Contact Information

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AgencyDistrict of Columbia → Health Care Finance (DHCF)
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Supplies and implements AI-driven tools for prime contractors on District of Columbia Department of Health Care Finance projects. Deploys conversational IVR, voice AI, intelligent chatbots, agent assist tools, and automated call summarization. Sets up predictive analytics for demand forecasting and speech analytics for quality monitoring. Requires compliance with HIPAA and NIST SP800-53. Delivers a functional AI/Automation suite integrated into the DDCC workflow.

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