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Contact Center Solution Specialist

Active

State & Local

Response Deadline09/29/2026, 08:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract opportunity for the South Dakota State Government seeks a Contact Center Solution Specialist to design, configure, and deploy contact center solutions for prime contractors on Sourcewell Unified Communications and Contact Center projects. The selected partner will be responsible for executing call flow mapping, IVR scripting, queue configuration, and CRM integration utilizing CCaaS platforms and omni-channel routing software to deliver a fully operational environment with integrated reporting. The project falls under NAICS code 541512 and requires the provider to hold CCaaS certified implementation partner status. Interested parties must submit their responses by September 29, 2026, following the posting date of August 11, 2026.

General Info

South Dakota seeks CCaaS certified specialists for contact center deployment by September 29, 2026.

Agency

South Dakota State GovernmentView Agency

NAICS

541512 - Computer Systems Design ServicesView NAICS

Place of Performance

Not specified

Set-Aside

NONE

Documents

This scope was carved out of 26RFP092926.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Sourcewell Unified Communications and Contact Center Solutions

AI Contract Breakdown

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Timeline

PostedAug 11

subcontract

Response DeadlineSep 29

Submission deadline

Response Deadline

09/29/2026, 08:30:00 PM UTCin 18 days

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Organization & Contact Information

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AgencySouth Dakota State Government

ContactsNo contacts available

OfficeN/A

Organization / Agency

South Dakota State Government

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Office AddressN/A

ContactsNo contact information available

Full Description

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Performs design, configuration, and deployment of contact center solutions for prime contractors on Sourcewell Unified Communications and Contact Center projects. Executes call flow mapping, IVR scripting, queue configuration, and CRM integration using CCaaS platforms and omni-channel routing software. Requires CCaaS certified implementation partner status. Delivers a fully operational contact center environment with configured call routing and reporting.

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