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This Government Contract opportunity from Department Of Homeland Security was posted on March 7, 2012. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

Contact Center Support Services

Awarded
JandA007C-12Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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General Info

NAICS

519190 - All Other Information Services

Place of Performance

Corbin, KY and Forth Worth, TX, VT, USA

Set-Aside

NONE

Documents

1

J&A No. 007C-12 - NCSC Contact Center Support Services

PDF, Low priorityjustification-and-authorization
Low

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Timeline

1 update
PhaseAwarded
Posted

special-notice

Justification (J&A)

Justification & Approval published

Awarded

Contract was awarded

Submission Closed

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Organization & Contact Information

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AgencyDepartment Of Homeland Security → USCIS Contracting Office(erbur)
Contacts2 people available
OfficeWilliston, VT, 05495, USA
Office AddressWilliston, VT, 05495, USA
Contacts
Arthur J. NestleSup. Contract Specialist
Vernon HadleyContracting Officer

Full Description

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The above referenced contract (HSSCCG-06-D-00003) was modified on February 24, 2012 and effective as of February 29, 2012 in accordance with the above mentioned notice of intent published February 14, 2012. The purpose ot this Modification is to extend the original Period of Performance of the contract of 09/01/2006 to 08/31/2011, to 09/01/2006 to 03/31/2012, using J&A FAR 6.302-1 - Only one responsible source (except brand name), J&A No. 007C- l2. The J&A is for l month, to 31 March 2012. Justification for Other than Full and Open Competition. J&A to amend this order, 007C-12, is published herewith within 14 days after contract modification.

More opportunities from Department Of Homeland Security → USCIS Contracting Office(erbur)

Same awarding agency

NAICS: 517111
New
Federal
Enterprise Customer Experience 2 (ECX) 2 - Request for Information (RFI)
Solicitation # 70SBUR27I00000002
The Department of Homeland Security, through United States Citizenship and Immigration Services (USCIS), has issued Request for Information (RFI) 70SBUR27I00000002 for the Enterprise Customer Experience 2 (ECX2) project. This is a recompete of contract 70SBUR22F00000252 and seeks to identify qualified vendors capable of designing, developing, and integrating a complete replacement enterprise contact center platform. The required solution must operate independently of the incumbent contractor's proprietary infrastructure, support approximately 18 million annual calls and chats, and enable 100 percent remote work capability across 18 physical locations. Key technical requirements include an omnichannel interface integrating voice, IP-TTY, web chats, email, SMS, and social media, as well as AI-enhanced IVR, intelligent virtual assistant chatbots, and Section 508-compliant dashboards. The government is utilizing this RFI to determine the appropriate contract vehicle and evaluate whether small business set-asides are appropriate. Interested respondents must provide a vendor profile detailing their business size, socioeconomic category, and existing government contract vehicles. USCIS is specifically seeking information on relevant experience from the past three years, consumption-based pricing models, and strategies for AI adoption and FedRAMP Moderate security compliance. Responses are due by November 12, 2026, and should be submitted via email to the contracting office. This RFI is for planning purposes only and does not constitute a formal solicitation or an invitation for bids.
Wired Telecommunications Carriers

POSTED

about 21 hours ago

DEADLINE

in 14 days
View Details

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