Ricoh Copier Service

Statement of Work for Ricoh Copier Maintenance A. PURPOSE The purpose of this Statement of Work (SOW) is to set forth the scope and standards for which the maintenance of the copiers will be conducted. B. TERM OF CONTRACT The intent of Sierra Army Depot (SIAD) is to enter into a one year contract to maintain multifunction copiers. C. SCOPE The contractor shall furnish all equipment, supplies, and service required to maintain copier services throughout the installation. Copiers deemed to have no further value to SIAD shall have their hard drives removed. The hard drive and the copiers will be transported to the Department of Information Management (DOIM) to be inspected prior to disposal by the contractor. The Government will properly dispose of the hard drive and the copier will then need to be disposed of by the contractor. D. GENERAL OVERVIEW SIAD currently has a total of 12 copiers that require service and maintenance. The contractor shall be responsible for relocation of copiers/print devices in the event that mission requirements change. This includes moving the copier to another location and connecting it to the Government provided LAN connection. The contractor shall be notified one week in advance and given a time frame for making the location change. It is not expected that mass movements of copiers will take place; however, from time to time one or two relocations may occur. E. SERVICE Service is to be provided on all copier equipment. All service calls shall be responded to within one business day, SIAD business days are four days per week Monday through Thursday, 06:30-17:00. Service shall include toner only - staples and paper are not required. Service shall include repair of all physical, mechanical or electrical components of the equipment. Additionally, a preventative maintenance schedule shall be established on a monthly basis for all units and submitted to the Point of Contact (POC) for coordination. Monthly reports shall be sent to the contracting office and POC identifying the maintenance or repairs that were made for that time frame. Maintenance response time shall be within 1 business day of an unscheduled maintenance call. If the requested response time is not feasible bidder can suggest in the bid their alternative response time. Please note: SIAD is located approximately 60 miles northwest of Reno, NV and approximately 45 miles south of Susanville, CA F. MACHINE PERFORMANCE All equipment maintained under this contract shall operate satisfactorily and produce acceptable copy quality at a 95% effectiveness level during any month within the one year performance period. The 95% effectiveness rating shall be determined by taking the number of business hours the unit is not operating at full capacity and dividing by the total business hours for that period. Copier equipment, which develops a trend of requiring multiple service calls in a contract year shall be reported to the contracting office and the POC for review. This report should include an analysis as to why the unit is requiring additional attention. SIAD may request a service report on any and all equipment they determine is experiencing excessive down time. The service contractor will be required to notify the POC if any machines reach a state where they can no longer be adequately maintained by the service provider. G. Machines to be supported Serial Number Model W422L500891 MP2852 W522B510022 MP4002 W522B410146 MP4002 W522B410073 MP4002 W522B410077 MP4002 W522B410078 MP4002 W522B410111 MP4002 W525G300050 MP4002 W525G300062 MP4002 W525G100032 MP4002 E185L300080 MPC 5503 Color V1405700703 MP C2800 Color