Core Homeless De-escalation Training Development

Utah is seeking a subcontractor to develop and deliver a comprehensive 4.5-hour training program designed for library staff to effectively use empathy-based de-escalation techniques when interacting with individuals experiencing homelessness. The training must be available in both in-person and virtual formats to ensure accessibility across diverse locations and scheduling needs. The program is intended to equip library personnel with practical, compassionate skills to manage challenging situations while maintaining a safe and welcoming environment for all patrons. The solicitation is classified under NAICS code 611430, indicating it pertains to other schools and instruction services, and is open for responses until July 21, 2026, with the opportunity posted on July 14, 2026. All training materials, delivery methods, and evaluation metrics must align with the stated goals of building staff confidence and fostering humane interactions without requiring specific agency oversight beyond the deliverables outlined in the subcontract agreement.