CORES Responder Management System (RMS), EMResource Per Capita and EMResource Dialysis

The Texas Health and Human Services Commission (HHSC) is issuing an Invitation for Bids (IFB No. HHS0017688) to establish contracts for the renewal of the CORES Responder Management System (RMS), EMResource Per Capita, and EMResource Dialysis. These web-based tools, developed by Juvare, are used by government agencies and healthcare providers to monitor and notify changes in resource status, such as diversions. This is a proprietary purchase under Texas Government Code 2155.067, meaning only bids that conform exactly to the specified brand, make, and model will be considered. The contract is expected to begin upon the date of award and expire on August 31, 2027, with a historical annual spend guideline of approximately 734,822.87 dollars. The award will be based on the best value to the State of Texas, evaluating the bidder's ability to meet specifications, performance delivery, and price. Key requirements include a four-hour response time for service calls and the provision of services during standard business hours, Monday through Friday. Bidders must submit their responses by September 24, 2026, via the HHS Online Bid Room, email, or physical USB delivery. Selected contractors must adhere to strict personnel standards, including comprehensive background checks and E-Verify employment eligibility, and maintain significant insurance coverages, including professional liability and commercial general liability of at least 1 million dollars.