CORES Responder Management System (RMS), EMResource Per Capita and EMResource Dialysis

The Texas Health and Human Services Commission (HHSC) is soliciting bids under IFB No. HHS0017688 to establish contracts for the renewal of the CORES Responder Management System (RMS), EMResource Per Capita, and EMResource Dialysis. This is a proprietary purchase under Texas Government Code 2155.067, meaning only bids that conform exactly to the specified brand, make, and model will be considered. The services, which utilize the Juvare web-based resource management tool to monitor resource status and diversions, are performed remotely. The anticipated contract term begins on the date of award and expires on August 31, 2027, with a historical annual spend guideline of approximately 734,822.87 dollars. The award will be based on the best value to the State of Texas, evaluating requirements and specifications, performance delivery, and price. Bidders must submit their responses by September 24, 2026, at 10:30 AM Central Time via the HHS Online Bid Room, email, or physical delivery of a USB drive. Key performance requirements include a four-hour response time for service calls and availability Monday through Friday, 8 a.m. to 5 p.m. Central Time. Contractors must adhere to strict personnel requirements, including E-Verify usage and comprehensive background checks, and maintain specific insurance coverages, including professional liability and umbrella liability of at least 1,000,000 dollars. Invoicing is conducted monthly in accordance with the Texas Prompt Payment Act.