CRM & Patron Relationship Management System

The State University of New York is seeking a subcontractor to implement a CRM system designed to centralize and enhance the management of patron data, donor relationships, and targeted marketing campaigns. The system must integrate seamlessly with existing ticketing and analytics platforms to ensure real-time data flow, improve engagement tracking, and support data-driven decision making across outreach and fundraising initiatives. The solution should be scalable, secure, and capable of handling large volumes of patron information while maintaining compliance with data privacy standards. The solicitation is open for responses until June 26, 2026, with a NAICS code of 541512 indicating it falls under custom computer programming services. The contract is structured as a subcontract and does not specify a set-aside type, meaning it is open to any qualified vendor regardless of business size or ownership characteristics. While the agency’s physical office location and point of contact details are not provided, the official portal for submissions and additional information is accessible through the provided URL. Vendors must demonstrate proven experience in deploying CRM solutions within educational or cultural institutions with similar integration requirements.