CRM System Configuration and Integration

This subcontract for CRM System Configuration and Integration supports prime contractors on projects for the City of Austin 311 Customer Engagement Center. The scope of work involves performing technical configuration, interface design, and system integration to ensure all functional and technical requirements are met. Key responsibilities include designing and testing interfaces, conducting security and disaster recovery testing via integration middleware, and adhering to PMI standards throughout the implementation process. The successful contractor will be responsible for delivering a fully configured CRM system, comprehensive Interface Design documentation, and detailed Testing Reports. This opportunity is categorized under NAICS code 541511, with a response deadline set for December 17, 2026.