CTI Platform Licensing & Maintenance Support

The contract requires the provision of licensing, ongoing maintenance, updates, and technical support for a commercial off-the-shelf computer telephony integration platform, specifically tailored for use in classified environments. This includes comprehensive patch management, timely deployment of software updates, and coordination with the original equipment vendor to ensure system integrity and compliance with security protocols. All services must be delivered in alignment with the stringent requirements of classified operations, ensuring continuity, reliability, and unauthorized access prevention. The contract is structured as a subcontract under the Bureau of Industry and Security within the Department of Commerce, with a NAICS code identifying it under software publishing. It is posted for bid on July 1, 2026, with responses due by July 9, 2026, creating a narrow window for qualified vendors to submit proposals. Performance is expected to occur in a classified setting, necessitating appropriate clearances and infrastructure, though specific locations are not designated. The absence of set-aside details suggests the opportunity is open to all eligible subcontractors, but only those with proven experience in secure, classified CTI systems and vendor management will be competitive.