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CUG Account Management and IT Support

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International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract, titled CUG Account Management and IT Support, involves providing administrative and technical management of user groups for prime contractors working on Development Bank of Jamaica projects. The scope of work includes managing user onboarding and offboarding, performing billing reconciliation, and delivering Tier 1 and 2 technical support for mobile connectivity through ticketing systems and account management portals. The service provider is required to adhere to ITIL service management standards and is responsible for delivering account maintenance and monthly usage reports. This engagement is categorized under NAICS code 541513 and is managed under the Government of Jamaica for the Development Bank of Jamaica.

General Info

Subcontract for CUG account management and IT support for Development Bank of Jamaica.

Agency

Government of Jamaica → Development Bank of Jamaica

NAICS

541513 - Computer Facilities Management Services

Place of Performance

JAM

Set-Aside

NONE

Documents

This scope was carved out of 8282526.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Provision of Closed User Group Services

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Timeline

PostedAug 20

subcontract

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Organization & Contact Information

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AgencyGovernment of Jamaica → Development Bank of Jamaica

ContactsNo contacts available

OfficeN/A

Organization / AgencyGovernment of Jamaica → Development Bank of Jamaica

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs administrative and technical management of user groups for prime contractors on Development Bank of Jamaica projects. Manages user onboarding and offboarding, performs billing reconciliation, and provides Tier 1/2 technical support for mobile connectivity using account management portals and ticketing systems. Follows ITIL service management standards. Delivers monthly usage reports and account maintenance.

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