This Government Contract opportunity from Department Of Defense was posted on May 4, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Complaint and Incident Management

Closed

Federal

Submission Closed05/11/2026, 12:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

Active Opportunities Like This One

NAICS: 561400

New

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Electronic Invoicing & WAWF ComplianceThis contract mandates that all invoices and receiving reports be submitted solely through the Wide Area Workflow (WAWF) system, explicitly prohibiting any paper submissions. Vendors are required to register with WAWF and integrate their electronic systems accordingly to comply with this electronic invoicing process. The contract is a subcontract under the NAICS code 561400 and is issued by the Naval Surface Warfare Center (NSWC) Indian Head Division, part of the Department of Defense. The contract's key dates include a posting date of June 15, 2026, and a response deadline on June 30, 2026, by 7:00 PM. The place of performance is designated as Indian Head, with the zip code 20640. By enforcing electronic submissions through WAWF, the contract aims to streamline invoicing procedures, ensure timely payments, and enhance the efficiency of financial transactions within the government procurement process.

Nswc Indian Head Division

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Records and Data Management ComplianceThe contract titled "Records and Data Management Compliance" involves ensuring that service records, invoices, and reports adhere to DEA records management policies. This includes overseeing proper training, retention, and secure handling of all administrative data to maintain compliance with regulatory standards. The contract is classified as a subcontract under the NAICS code 561400 and is set aside for SBA participation. Issued by the Department of Justice's Office of Acquisition, the contract requires work to be performed in Springfield, with the relevant postal code 22152-1080. The solicitation was posted on June 12, 2026, with a response deadline of June 22, 2026. The contract emphasizes the importance of data security and policy compliance in the management of federal records, reflecting a critical role in supporting administrative operations within the government framework.

Department of Justice

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Administrative and Contract Support ServicesThis contract involves providing administrative, contracts, and logistics support services to the Department of the Air Force. Key responsibilities include assisting with proposal preparation, managing man-hour reporting, overseeing nondisclosure agreements, and facilitating coordination with Government Contracting Officer Representatives (COR) and Procuring Contracting Officers (PCO). The scope of work is focused on ensuring efficient administrative and contractual operations to support government activities at Hanscom Air Force Base. Designated as a subcontract under NAICS code 561400, this opportunity was posted on June 11, 2026, with a response deadline of June 29, 2026. The place of performance is specified as Hanscom AFB, Massachusetts, with no explicit set-aside designation or additional organizational type details provided. The contract aims to strengthen support functions essential for seamless government contracting and logistics management within the Air Force's operational framework.

Department of the Air Force

POSTED

5 days ago

DEADLINE

in 13 days

AI Contract Overview

The contract involves managing customer complaints and incident reporting for the Department of Defense, specifically under the Navsup Flc Sigonella Naples Office. The primary responsibilities include maintaining a detailed log of all customer complaints, providing timely responses to issues raised, and preparing regular reports for the Contracting Officer’s Representative (COR). Additionally, the contractor is required to integrate these complaint records with existing incident reporting systems and assist in reporting the status of outages, ensuring seamless communication and resolution tracking. This subcontract, identified under NAICS code 561400 and set to be performed in Naples (zip code 80010), was posted on May 4, 2026, with responses due by May 11, 2026. It supports operational continuity and customer service quality enhancement within the Department of Defense framework, emphasizing systematic documentation and proactive incident management as key elements of service delivery.

General Info

Manage customer complaints and incident reporting for Navsup Flc Sigonella Naples, ensuring timely responses.

Agency

Department Of Defense → Navsup Flc Sigonella Naples Office

NAICS

561400View NAICS

Place of Performance

NAPLES, IT-72, 80010, ITA

Set-Aside

NONE

Documents

(0)

No documents available

AI Contract Breakdown

Uniform Contract Format

No contract breakdown available.

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Timeline

PhaseClosed

PostedMay 4

subcontract

Response DeadlineMay 11

Deadline has passed

Submission Closed

05/11/2026, 12:00:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Navsup Flc Sigonella Naples Office

ContactsNo contacts available

OfficeN/A

Organization / Agency

Department Of Defense → Navsup Flc Sigonella Naples Office

Office AddressN/A

ContactsNo contact information available

Full Description

Maintain a log of all customer complaints, respond to issues, and submit reports to the COR; integrate with incident reporting systems and support outage status reporting.