Customer Complaint and Incident Management

The contract titled Customer Complaint and Incident Management requires the contractor to maintain a comprehensive log of all customer complaints, ensure timely responses to reported issues, and regularly submit detailed reports to the Contracting Officer’s Representative. The work involves seamless integration with existing incident reporting systems to streamline data collection and ensure accurate, real-time updates. The contractor must also support outage status reporting to keep stakeholders informed of service disruptions and resolution progress. This subcontract is issued by the Navsup Flc Sigonella Naples Office under the Department of Defense, with performance duties centered in Naples, Italy, at zip code 80010. The solicitation was posted on May 4, 2026, and responses are due by May 11, 2026, at 12:00 PM. The NAICS code 561400 indicates the work falls under the category of Employment Placement Agencies, though the nature of the requirements suggests operational support services for government infrastructure and customer service systems.