This Government Contract opportunity from Department Of Education was posted on September 2, 2021. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Engagement Management System Call Center Support (CEMS II)

Awarded

ED-JA-2021-0001Federal

Submission Closed07/30/2021, 12:00:00 AM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 541511

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about 9 hours ago

DEADLINE

in 6 days

AI Contract Overview

The Customer Engagement Management System Call Center Support (CEMS II) contract, solicitation number ED-JA-2021-0001, is an award notice issued by the Department of Education's Office of Federal Student Aid. This sole source procurement, authorized under 20 USC 1018a(e) and 41 USC 1901, provides critical contact center and transition support services. The scope of work specifically covers the Ombudsman's Feedback and Dispute Management System, Borrower Defense, and Office of Inspector General support. The contract was established as a five-month bridge agreement to ensure continuity of operations and avoid the impractical expenses and time associated with onboarding a new vendor. Due to the specialized knowledge base required for Federal Student Aid needs and the fact that transition periods would exceed the duration of the bridge contract, the award was directed to the incumbent, Senture. The performance of these services is associated with NAICS code 541511.

General Info

Agency

Department Of Education → Federal Student Aid

Contract Value

$9,907,065.25

NAICS

541511 - Custom Computer Programming Services

Place of Performance

London, KY, 40741, USA

Set-Aside

NONE

Awardee

SENTURE LLC

Award Issued Date

08/01/2021, 12:00:00 AM UTC

Documents

CEMS Sole Source Justification - Contract 91003121F0009

justification-and-authorization

Low

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseAwarded

PostedSep 2

Award Notice

AwardedAug 1

Contract was awarded

Submission Closed

07/30/2021, 12:00:00 AM UTC

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Organization & Contact Information

AgencyDepartment Of Education → Federal Student Aid

Contacts1 person available

OfficeWASHINGTON, DC, 20202, USA

Organization / AgencyDepartment Of Education → Federal Student Aid

Office AddressWASHINGTON, DC, 20202, USA

Contacts

Wesley Beemer

contact@example.gov

+1 (555) 000-0000

Full Description

The circumstances of the contract action deem only one source reasonably available and is the most advantageous source for purposes of the award. The services described in this memo require a knowledge base focused on the specific needs of FSA. Although a new vendor could acquire the needed expertise over time, the short duration of the - bridge contract (five months) does not make it practical, expedient, or advantageous considering that the transition/ramp up period could last up to three months and the transition/ramp down period could last up to three months, resulting in six months of unnecessary performance and expense. The statutory authority permitting this sole source is 20 USC 1018a(e) and 41 USC 1901.