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SAP Human Capital Management (HCM) & SuccessFactors Support

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International

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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This subcontract focuses on providing second and third line support for prime contractors working on projects for the Passenger Rail Agency of South Africa. The selected provider will deliver functional expertise in HR processes, specifically managing Employee Self-Service and Manager Self-Service systems while configuring cloud-based HR solutions. Key technical requirements include the use of SAP HCM and SAP SuccessFactors, with a strict mandate for resources to be SAP Certified and to follow the SAP Activate methodology. The primary deliverables include the resolution of HR module tickets, the configuration of SuccessFactors workflows, and the implementation of necessary system updates. This engagement is centered in South Africa and falls under NAICS code 541511. Interested parties must adhere to the response deadline of October 27, 2026.

General Info

SAP certified support for PRASA HR systems using HCM and SuccessFactors in South Africa.

Documents

This scope was carved out of 10375263.

The full solicitation package (1 document), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

PRASA RFQHO ICT 10375263 OCTOBER 2026

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Organization & Contact Information

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AgencyPRASA - Passenger Rail Agency of SA PRASA House
ContactsNo contacts available
OfficeN/A
Office AddressN/A
ContactsNo contact information available

Full Description

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Performs 2nd and 3rd line support for prime contractors on Passenger Rail Agency of South Africa (PRASA) projects. Provides functional expertise in HR processes, manages ESS/MSS, and configures cloud-based HR solutions using SAP HCM and SAP SuccessFactors. Requires SAP Certified Resource in HCM/SuccessFactors and adherence to SAP Activate methodology. Delivers resolved HR module tickets, configured SuccessFactors workflows, and system updates.

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Same NAICS industry code

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Same awarding agency

NAICS: 541512
New
International
PRASA RFQHO ICT 10375263 OCTOBER 2026
Solicitation # 10375263
The Passenger Rail Agency of South Africa (PRASA) is seeking a service provider for solicitation number 10375263 to provide adhoc SAP support and enhancements over a six-month contract term. Operating on an as and when required basis to ensure flexible ICT capacity, the scope of work involves providing second and third line support for various functional modules, including SAP FICO, MM, HCM, EAM, RE & LUM, and ESS/MSS, as well as cloud solutions such as SAP Ariba, SuccessFactors, Service and Asset Manager, and the Business Technology Platform. The selected bidder must adhere to the SAP Activate methodology for all enhancements and maintain a valid SAP Partner Edge Silver Service & Sell (VAR) certification. The award process follows a three-stage evaluation: Mandatory Compliance, Technical/Functional Evaluation, and Price/Specific Goals. To pass the mandatory stage, bidders must demonstrate the ability to provide SAP certified resources within five days of a request and agree to resource interviews and skill testing. Technical qualification requires a minimum threshold of 70 points out of 100, while the final stage utilizes an 80/20 preference point system for pricing and specific goals, including B-BBEE contributor status and ownership by black women, youth, or people with disabilities. Key operational requirements include a five-day turnaround for resource replacement and a four-week notice period for resource termination.
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