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Customer Satisfaction Survey Analysis and Reporting Services

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Federal

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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The Department of Education is seeking services for Customer Satisfaction Survey Analysis and Reporting to assist Federal Student Aid in measuring and analyzing the performance of various internal components and Title IV service providers. Utilizing the ACSI methodology or the Medallia tool, the selected provider will process data from tens of thousands of customers to identify pain points, monitor contractual obligations, and ensure performance goal metrics are met. This requirement is structured as a Blanket Purchase Agreement under NAICS code 541611. The initiative is designed to provide the agency with an efficient mechanism for measuring customer experience and informing strategic improvements across its service delivery network.

General Info

Education Department seeks customer satisfaction survey analysis and reporting for Federal Student Aid.

Agency

Department of Education → Education, Department of

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

DC, USA

Set-Aside

NONE

Documents

0

No documents available

Documents will appear here when they are available.

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Timeline

PostedSep 24

forecast

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Organization & Contact Information

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AgencyDepartment of Education → Education, Department of

Contacts2 people available

OfficeN/A

Organization / AgencyDepartment of Education → Education, Department of

Office AddressN/A

Contacts

April West

contact@example.gov

Small Business Office

contact@example.gov

Full Description

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Customer Satisfaction Survey Analysis and Reporting Services: Services to assist FSA with measuring, analyzing, and reporting on the performance of various parts of Federal Student Aid and different Title IV service providers by way of customer surveys using the ACSI methodology or Medallia tool. This Blanket Purchase Agreement (BPA) will allow FSA to efficiently and effectively measure customer experience from tens of thousands of customers and help inform FSA to address customer pain points, meet FSA performance goal metrics, and monitor contractual obligations.

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