This Government Contract opportunity from Department Of Defense was posted on August 31, 2026. The submission period has ended. Browse the details below for market research, or find similar active opportunities.

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Customer Satisfaction Survey (CSS) Software Provider

Closed

Federal

Submission Closed09/16/2026, 09:30:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

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NAICS: 511210

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E-Rate 30 – Network Licenses

Solicitation # 2027-09

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8 days ago

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AI Contract Overview

This subcontract opportunity is for a Customer Satisfaction Survey software provider to support prime contractors on Defense Personnel Management Office projects under the Department of Defense. The selected provider will supply a SaaS platform used for survey development, the implementation of triggering mechanisms, data collection execution, and the provision of an interface to populate external databases. The software must strictly adhere to DFARS 252.204-7012 cybersecurity standards to ensure the secure handling of data. The contract focuses on the delivery of software licenses and platform access, falling under NAICS code 511210. Responses are due by September 16, 2026.

General Info

SaaS provider for DoD customer satisfaction surveys; DFARS compliant; due September 16, 2026.

Agency

Department Of Defense → Ustranscom-Aq

NAICS

511210 - Software Publishers

Place of Performance

0, IL, USA

Set-Aside

NONE

Documents

This scope was carved out of TRANSCOM26R016.

The full solicitation package (2 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Customer Satisfaction Survey (CSS)

AI Contract Breakdown

Uniform Contract Format

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Timeline

PhaseClosed

PostedAug 31

subcontract

Response DeadlineSep 16

Deadline has passed

Submission Closed

09/16/2026, 09:30:00 PM UTC

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Organization & Contact Information

AgencyDepartment Of Defense → Ustranscom-Aq

ContactsNo contacts available

OfficeN/A

Organization / AgencyDepartment Of Defense → Ustranscom-Aq

Office AddressN/A

ContactsNo contact information available

Full Description

Supplies and licenses a software platform for prime contractors on Defense Personnel Management Office (DPMO) projects. Provides software for survey development, implements survey triggering mechanisms, executes data collection, and provides an interface to populate external databases. Requires a SaaS platform compliant with DFARS 252.204-7012 cybersecurity standards. Delivers software licenses and platform access.