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Customer Service and Accessibility Training

Active

State & Local

Response Deadline12/02/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract for Customer Service and Accessibility Training focuses on the development and delivery of specialized training programs for prime contractors working on City of Phoenix Aviation Department projects. The scope of work includes creating onboarding curricula and conducting training sessions centered on communication, conflict de-escalation, cultural sensitivity, and accessibility for passengers with hidden disabilities. All training must align with Americas Friendliest Airport standards and utilize scenario-based and technology-driven instructional methods. The selected provider is responsible for delivering a completed training narrative and executing all required training sessions. This opportunity falls under NAICS code 611430 and is managed by the Aviation department in Arizona. Interested parties should note the response deadline of December 2, 2026.

General Info

Agency

Arizona → Aviation

NAICS

611430 - Professional and Management Development Training

Place of Performance

AZ, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 26-0367.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Volunteer and Guest Services Management

AI Contract Breakdown

Uniform Contract Format

No documents to break down

The breakdown needs solicitation documents. None were found from this contract's source.

Timeline

PostedOct 8

subcontract

Response DeadlineDec 2

Submission deadline

Response Deadline

12/02/2026, 10:00:00 PM UTCin about 2 months

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Organization & Contact Information

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AgencyArizona → Aviation

ContactsNo contacts available

OfficeN/A

Organization / AgencyArizona → Aviation

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs development and delivery of training programs for prime contractors on City of Phoenix Aviation Department projects. Develops onboarding curricula and conducts training in communication, conflict de-escalation, cultural sensitivity, and accessibility for passengers with hidden disabilities. Implements scenario-based and technology training per Americas Friendliest Airport standards. Delivers a completed training narrative and executed training sessions.

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