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Guest Service Representative (GSR) and Receptionist Staffing

Active

State & Local

Response Deadline12/02/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract focuses on providing qualified Guest Service Representative and Receptionist staffing to support prime contractors for the City of Phoenix Aviation Department at Sky Harbor Airport. Personnel are responsible for staffing information counters, reception areas, and specialized zones, including Terminals 3 and 4, the Rental Car Center, FIS facilities, and PHX Sky Train Platforms. Key duties include performing rover tasks, managing lost and found logistics, and distributing brochures, with a requirement for staff to be trained in accessibility, cultural sensitivity, and conflict de-escalation. The contract requires the delivery of monthly operating hours for all assigned staff to ensure consistent coverage. Interested parties should note the response deadline of December 2, 2026, for this opportunity categorized under NAICS code 561320.

General Info

Agency

Arizona → Aviation

NAICS

561320 - Temporary Help Services

Place of Performance

AZ, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 26-0367.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Volunteer and Guest Services Management

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Timeline

PostedOct 8

subcontract

Response DeadlineDec 2

Submission deadline

Response Deadline

12/02/2026, 10:00:00 PM UTCin about 2 months

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Organization & Contact Information

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AgencyArizona → Aviation

ContactsNo contacts available

OfficeN/A

Organization / AgencyArizona → Aviation

Office AddressN/A

ContactsNo contact information available

Full Description

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Provides qualified personnel for prime contractors on City of Phoenix Aviation Department projects at Sky Harbor Airport. Staffs information counters, reception areas, and specialized zones including Terminals 3 and 4, Rental Car Center, FIS facilities, and PHX Sky Train Platforms. Performs rover duties, lost and found running, and brochure distribution. Personnel must be trained in conflict de-escalation, cultural sensitivity, and accessibility. Delivers monthly operating hours for staff.

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