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Third-Party Quality Assurance and Secret Shopping

Active

State & Local

Response Deadline12/02/2026, 10:00:00 PM UTC

Contract Overview

Solicitation details, issuing organization, response deadlines, documents, and interested companies for this government contract opportunity.

AI Contract Overview

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This subcontract focuses on providing third-party quality assurance and secret shopping services for the City of Phoenix Aviation Department. The selected contractor will perform independent audits and secret shop evaluations to assess the performance of staff and volunteers, ensuring they adhere to the Americas Friendliest Airport standard. The scope of work includes conducting objective performance audits and delivering detailed quality assurance reports and evaluation data to prime contractors. This effort falls under NAICS code 541611, with a response deadline set for December 2, 2026.

General Info

Agency

Arizona → Aviation

NAICS

541611 - Administrative Management and General Management Consulting Services

Place of Performance

AZ, USA

Set-Aside

NONE

Documents

This scope was carved out of RFP 26-0367.

The full solicitation package (13 documents), including the RFP, is on the prime solicitation, not on this scope.

View the prime solicitation

Volunteer and Guest Services Management

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Timeline

PostedOct 8

subcontract

Response DeadlineDec 2

Submission deadline

Response Deadline

12/02/2026, 10:00:00 PM UTCin about 2 months

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Organization & Contact Information

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AgencyArizona → Aviation

ContactsNo contacts available

OfficeN/A

Organization / AgencyArizona → Aviation

Office AddressN/A

ContactsNo contact information available

Full Description

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Performs independent audits and secret shop evaluations for prime contractors on City of Phoenix Aviation Department projects. Conducts third-party secret shops to evaluate staff and volunteer performance against the Americas Friendliest Airport standard. Provides objective feedback and performance audits. Delivers quality assurance reports and secret shop evaluation data.

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