This Government Contract opportunity from California was posted on July 1, 2025. The submission period has ended. Browse the details below for market research, or find similar active opportunities.
Customer Service and Call Center Operations
Contract Overview
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AI Contract Overview
The San Francisco Municipal Transportation Agency is seeking a subcontractor for Customer Service and Call Center Operations. The selected provider will be responsible for managing a 24/7 customer service center dedicated to handling public inquiries regarding towed vehicles, associated fees, release procedures, and payment processing. The contractor must ensure strict adherence to service level agreements concerning call response times and issue resolution. This opportunity was posted on July 1, 2025, with a response deadline of July 29, 2025. The project falls under NAICS code 541219 and is focused on maintaining continuous operational support for the agency's public-facing vehicle recovery services.
General Info
Place of Performance
CA, USASet-Aside
Documents
This scope was carved out of SFGOV-0000010910.
The full solicitation package (3 documents), including the RFP, is on the prime solicitation, not on this scope.
EXT MTA | RFI Vehicle Towing Storage & Relted Svcs
AI Contract Breakdown
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Timeline
Submission Closed
Organization & Contact Information
Full Description
More opportunities from California → San Francisco Municipal Transportation Agency
Same awarding agency
Earlier notices in this NAICS code
Posted before this notice, open and closed
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